I’ve been a Protect America subscriber for many years now and since it is now Brinks service has not changed but the functionality of the app has. There are a couple of features that were more “straight forward” with the P A app, previously for example, with the Garage Door button it displayed open and closed buttons, with one being highlighted when the door was either “open” or “closed”. With the Brinks version, when the door is “closed” “close” is displayed with no other button displayed to clearly offer to touch to open or close. In my case the first time going to the new app to check the garage door. I saw “close” which would indicate to close the door, no other option was showing and just by chance I tapped on the screen to find that would open the door. There is a difference in the meaning of “close” and “closed”. The developer should update the app to show two buttons with one button being highlighted to indicate that the door is either “opened” or “closed” and the other button to show “open” or “close”. Pardon my wordiness. How hard is it to create visible icons!!

We’ve been Protect America customers for years. The app never worked that great. When Brinks bought them, I was hoping to see much improvement of the app since Brinks was a more known brand. I have been disappointed in the amount of times my app says “system offline”. Here lately, it keeps telling me I have an incorrect password, which I don’t because I use it to disarm from inside the house control unit. I can’t tell you how many times I have to run into the house to disarm after opening my garage because I couldn’t disarm my system from the app. It’s such a convenience to have the app, I just wish it worked better. And I do not want to have to carry another fob!

I’ve had Protect America for many years. I had no problem with their app. When Brinks took over my app is now constantly saying offline even though the panel is hard wired to the internet. I have two different servers in my home and I have a connection from each one near the panel. I’ve tried both and still get the same thing; System offline. I was ready to blame my internet but after reading the reviews here I believe the problem is with Brinks and their app. Could someone please fix this? We as consumers can’t fix it you have to. There are plenty of other security companies out there, monitored and not, that a lot of customers will be leaving you for one of them. Please fix it! The app has started to act up again 3 months later. I no longer receive notifications on my phone or watch when the system is armed or disarmed. Might be IOS upgrade. If it is Brinks has to do something about it. I am very close to going with another company.

As I wait on hold for over 40 minutes, let me notify you on what’s going on: the app says my system is offline. On the actual base, there is no error message and I’m able to arm and disarm the system. This situation occurred after the technician came to my house. Speaking of the technician, Brinks used a third party company to upgrade the base. Same base, added a chip. My appointment for the technician was between 1 - 5pm. I requested to be contacted when he was on his way because I had to work. He did not. Instead, my 15 yrs old daughter let 2 men in who didn’t ask if someone 18 or older was home. Also, my children are not vaccinated and the 2 men did not have on a mask. A mask is required when entering my home. It’s now almost an hour of me being on hold. This isn’t the first time I’ve had an issue with this app. A few months ago, it wouldn’t let me log in. After 54 minutes wait time, I’m finally speaking to someone smh.