British Airways 4+

I usually like British Air (actually love it) but not this trip. I could have chosen my seat before 24hrs before flight if I wanted to pay for it ( didn’t tell me how much).I chose to wait but even though I had done VeriFLy, had a “Pass” on the BA site and ticked all the boxes I could not confirm my flight. This was with multiple attempts throughout the 24 hrs before. So no seat assignment/choice and continuing message that they were sorry and maybe it was due to inability to confirm my health status. However they already had everything since the had everything according to the site Pass. Tried chat mode and it was useless and kept ending while I waited to speak to a representative. Tried the Ai but no help. Tried Twitter with no response. As I approached the airport (LHR) I was magically allowed to check in and wonder if wonders was assigned a middle seat. Back of the plane. Not able to change seating online. Was only a few seats anyway because apparently another flight was canceled so everyone filled this flight! So now here I am at the gate at 10:06 for a plane that was supposed to board at 9:25am. Nothing happening and no announcement. The only, thus far, shining moment was tagging my bag (Please ask for assistance kiosk) where the assistant asked if I really wanted the middle seat and was able to get me an aisle seat. Of course, not on the plane yet but I am at the gate!

When managing a booking on the app, every page has a banner on top “Open the app”. I’m already in the app!!!! Often at the bottom, it asks if you want to download the app. Again, I’m already in the app!!!! The information is spread out so much, users have to scroll through lots of pleasant but useless ornamentation. It would be better if they made the app more useable and practical. The display is so bloated with everything BA wants to show you along with large branding images that users have to scroll down quite a ways in order to get to different functions. Not user centered. They provide links for various offers and upgrades, but these are often not available. Huge disconnect between the app and reality. They have a feedback link, but only users can only enter a general description of the problem with no connection to specific issues, pages or links. Reflective of BAs general disinterest in user feedback, lamentable as this could be used for improvement.

Lost my bags for 3+ days. Had to end up going back to the airport to pick it up myself as they were not competent enough to get my bag from The Dublin Airport to our hotel in Dublin and we were leaving for Ennis the next day. Also had to cancel our first train because of this although I had been “guaranteed” my bag would arrive by the time we left for Ennis. Don’t even try calling them, if they do actually pick up the phone they will give you the run around, will speak broken English and are not helpful whatsoever. Talked to at least 3/4 different agents over the phone, each would give different answers each time then give you phone numbers to reach out to that I would call and it would say “this line is out of service”. Literally got nowhere after trying to call for hours on multiple different days. In addition to that, multiple flights have been delayed and when I went to submit a compensation form as for the clothes I had to buy (again didn’t get my bag for 3+ days) I spent 25 minutes filling that all out (adding receipts, descriptions, flight info, baggage claim info, bank account info, etc.) only to get a “sorry your claim has not been submitted due to technical issues”. Seems pretty convenient not to have your compensation page work. Refreshed the page and it just sent me right back to the beginning with none of my information saved. Absolute joke and I will do everything in my power never to fly this airline again.