BrokerBay 4+

After being forced to move to Broker Bay because of politics and such… We are a year into it and the app in the program aren’t improving. In fact they’re getting worse. The customer service is terrible. It has been outsourced not only that but the app times out… It won’t load in a timely manner. I have deleted it and reinstalled it multiple times. My clients aren’t getting feedback or notifications that they request to be in on… I’ve had listings on auto confirm that aren’t getting confirmed automatically. I’ve had listings beyond auto confirm for a while and then suddenly change and it’s embarrassing when another agent or appraiser or inspector has to call you and ask if they can go in the property because it’s not on auto confirm and we aren’t getting notifications. This app makes us look super unprofessional, and the fact that we are paying for it and our dues makes me even more angry. I am OK with paying for the things that are included in our dues but not for something that doesn’t. Broker Bay is certainly a great name for something that’s never broker lol.

I never write reviews- I was taught “if you don’t have anything nice to say, don’t say anything at all”. Well, I have had it with this poor excuse of a scheduling program - I’m about ready to scream. We have had this new program for about a year now and it is the most cumbersome, poorly designed app I have ever used. My sellers don’t receive showing notifications, it constantly times out, sometimes doesn’t even load and I can’t see my appts- which it always fun when you have buyers standing next to you wondering where we are going next, the scheduling tour is a joke, I could go on and on… plus they don’t have a number to call (and if they do they make it very hard to find it) which says volumes about customer support. I miss showing time soooo much. Unfortunately, my MLS system has decided that we agents have to use this horrible excuse of a program which makes our jobs 10 D’s harder. Just absolutely the worst.

I never ever write reviews, but I will on this one so other mls systems do not pick this system up. We have had months of terrible experiences with the app. It times out, never loads, screens are off, etc. Not only that, but did a busy broker, this app does not give the experience we need. I can not go between properties I have under contract to schedule appointments. I can not maneuver well within the app at all honestly. Then don’t even get me started on the inability to navigate through listing details. If I have a scheduled appointment, I can’t easily change it or contact the broker from the text received. The liar goes on of things I can’t do that our prior one allowed. The biggest mistake put MLS made was picking up this program. PLEASE if you are considering…do NOT do it!