Brother Artspira +17

Love the free embroidery designs, editing on my iPhone, and transferring via Bluetooth. However, getting the p-900 to access my router was an exercise in patience (futility). After a week of calling (literally a week) and repeating the same identical and ineffective steps 50 times (literally 50 times), and constantly being told by the operator (I certainly wouldn’t call the people who initially answered the phone “technical support”) that someone would return my call, but didn’t, I got a very knowledge, helpful, and very knowledgeable, computer savvy tech support technician. Within 5 minutes we had the machine connected to my router (internet). We had to manually configure it on the machine. Now I’m very happy with the app and the machine. I was prepared to return the machine for a refund that day because repeating the stupid steps over and over with operator after operator was insanity. A week of that….!!! Seriously Brother?? Stop the madness.

We apologize for the troubles you've had with getting the machine connected to your router and glad the tech was able to help you. Hope you enjoy using Artspira and your machine!

Would like to see a cropping feature, color selection and editing feature, add/remove objects from design, size comparison between machine and app, preview stitching, etc. Things like this would make this app 10x better.

Thanks for taking the time to review your experience with the Brother Artspira app. We appreciate your feedback. Artspira is continually evolving so keep checking back for new features. Thank you for being a Brother customer.

I have a new SE725; downloaded the app and thought "this is pretty cool... photo converter to embroidery". Well, not as cool as one would think. I did a simple 10-color 2 x 2 inch conversion of a flower. 29,207 total stitches! Nope, not a typo... 29,207 stitches crammed into a 2" x 2" space. The stitches are not the expected embroidery as one would see on professional clothing... not even close. This app configures a "stipple" design where each dot of color results as a poke in the fabric similar to pixels on a TV screen. The needle repeatedly restitches the same spots over and over causing tears within the threads that were just deposited. If you use synthetic threads, the rapid stitches in a single spot abrades prior stitches and they break apart into little tufts. Think about it... 29,207 individual stitches within a 2" x 2" area. This renders your fabric to be unusable when you're done.

We apologize for the troubles you've had with the Brother Artspira app. We'd be happy to help. Please contact the Brother USA support team at www.brother-usa.com/support.