Bruegger's Bagels 4+

As a native New Yorker - it was quite challenging to find a good bagel when we moved to Massachusetts. After trying Bruegger’s bagels - I’ve never gone elsewhere. Their bagels are amazing and always fresh and tasty. YUM! I love the onion, garlic & whole wheat everything and my son loves the Cinnamon Sugar. My husband enjoys the plain (and he’s a native NY’r too)! If you’re a New Yorker yourself - you’ll know just what I mean. It’s nice that they developed an app that rewards you with a free purchase - not only for signing up - but with special perks based upon the number of purchases you make. Go Bruegger’s & keep doing what you’re doing!!!! - Deb from NY 👍👍👍👍👍

I wanted to use the app to order 2 dozen bagels. Should be pretty straight forward, right? Wrong! I looked at the “bagel bundles,” but the flavors were already set, and I didn’t want those. I also didn’t need the cream cheese. So I ordered the bagels separately- and it said the total was $46. For 2 dozen bagels?? So I call and explain what I’m trying to do, and the manager says they charge a lot more if you order the bagels like that. She says I have to go ahead and order the bagel bundles online, then immediately call her and tell her to change the bagel choices to the ones I want. I’m not mad at the manager - she was actually going out of her way to help me. But this is ridiculous. There is no way, using the app, to just order 2 dozen bagels— no cream cheese, and just the (4) flavors I wanted. Finally I go to pay, and it asks me “what funds I want to put on my account.” Why can’t I just pay for the order directly, with my credit card, like you do on every other food ordering app?? This app was useless - it would have been a lot easier to just forego the rewards points and call in the order.

I love Bruegger’s Bagels, the app is functional in terms of showing you your points, the menu, and nearby locations, but unlike Caribou’s app (or the app of most food service places), you’re not actually able to order ahead through the app. This would be a much better option because you could make the experience completely contactless + people would be able to automatically apply their rewards as they check out. I know you can order ahead through DoorDash, but if you do that you’re unable to use any rewards you may have, so that doesn’t really fix the problem.
If ordering ahead through the app was an option, I’d give 5/5 stars!