PLEASE NOTE, the BT Email app is only available for users of our new email service. To find out more about the new service, please visit

If you’ve started using the new email service, download the app for free today and take your email with you, wherever you go.
This is what you will get:

- A brand new app – Designed specifically for our email service, completely BT-run and UK supported.
- No need to worry – our world-class cyber security protects your email to give you complete peace of mind.
- Hassle-free emailing - the app has a clear, user-friendly interface that makes it easy to send, read and organise your email. You can group emails by date received, contact or classification and add folders at the touch of a button; then manage your signatures, autoreplies and more via the settings menu.
- Help is close at hand – Our free support comes from advisors based in the UK and Ireland, so asking for help and advice couldn’t be easier.
- We’ve got rid of the ads - even better, there’s no annoying advertising.

What’s New

Version Version 1.2.20-3

- Bug fixes and performance Improvements
- Swipe messages to read next/previous ones
-Simplifying the feature to empty the trash folder

Ratings and Reviews

4.3 out of 5
12 Ratings

12 Ratings

lukamazdub ,

Great app improvements

All of the improvements are going well in good direction

Developer Response ,

Hi Lukamazdub Thanks for your review I'm glad your enjoying the improvements we've made to the app :) Stuart

schlemm1 ,

Terrible app

Terrible. The worst. Doesn’t work and replaced something that did. Classic BT

Developer Response ,

Hi, I am sorry for the problems that you have experienced. We are working very hard on improving the service and we will continue to do so. Thanks for getting in touch. Dan

RF-B ,


The only reason I haven’t moved to another email provider is the ‘pain’ of moving email address
This email system is so very clunky
about once/week all content of the emails is dropped and they show as ‘unknown sender no content’
Also about once a week (and yet not at regular intervals) I am locked out and have to log back in
Also, last week while overseas, every email I wrote failed to send and - without warning me - sat in the outbox. Eventually I noticed this, but was NEVER able to send them from the outbox and had to rewrite them all and apologize to those who were expecting quotes etc
Very very poor

Developer Response ,

Hi, I'm sorry you're having issues receiving your email on the app. Please can you get in touch with us at and we'll be happy to help? Thanks, Paddy

App Privacy

The developer, British Telecommunications plc, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More


  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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