BT Email 4+

Try the new BT Email app

British Telecommunications plc

Designed for iPad

    • 4.3 • 131 Ratings
    • Free



PLEASE NOTE, the BT Email app is only available for users of our new email service. To find out more about the new service, please visit

If you’ve started using the new email service, download the app for free today and take your email with you, wherever you go.
This is what you will get:

- A brand new app – Designed specifically for our email service, completely BT-run and UK supported.
- No need to worry – our world-class cyber security protects your email to give you complete peace of mind.
- Hassle-free emailing - the app has a clear, user-friendly interface that makes it easy to send, read and organise your email.

You can group emails by date received, contact or classification and add folders at the touch of a button; then manage your signatures, autoreplies and more via the settings menu.

- Help is close at hand – Our free support comes from advisors based in the UK and Ireland, so asking for help and advice couldn’t be easier.
- We’ve got rid of the ads - even better, there’s no annoying advertising.

What’s New

Version 23.5.9

Resolves the following issues:-

Sometimes when clicking “Reply” a user was presented with a blank e-mail.

If a mail was edited in Drafts, the autosave function generated an additional copy of the draft.

Ratings and Reviews

4.3 out of 5
131 Ratings

131 Ratings

schlemm1 ,

Terrible app

Terrible. The worst. Doesn’t work and replaced something that did. Classic BT

Developer Response ,

Hi, I am sorry for the problems that you have experienced. We are working very hard on improving the service and we will continue to do so. Thanks for getting in touch. Dan

Scotland4eva ,

Won’t let me in

Up until a couple of days ago it was working absolutely perfect. Now each time I try to log in it keeps redirecting me to the webpage to download the app, which of course I’ve already gotten as I’m trying to log in on the app. I’ve tried reaching out to support, customer service but they seem to be nonexistent in their response. If I was a betting man then I’d bet that in leaving this review will it get me an adequate response either. And yes I am attempting to log in with the correct details each and every time .

Developer Response ,

Hi, Thanks for taking the time to leave your review. I'm sorry you're experiencing problems when logging into the BT email app. There definitely appears to be a problem and I would recommend that you first try deleting the app from your device then download it again.
Please reply back here to let me know how you get on.


Not working

I am able to receive emails to my US gmail account from BTInternet from the UK but not able respond to them or compose new ones
Get message failure error

Developer Response ,

Hi DKNATR, You will need to raise this with your email provider Gmail, who will be able to look at the sever logs to see why the email is failing.

App Privacy

The developer, British Telecommunications plc, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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