Buncha: Affordable Delivery 12+

Great Service

I really enjoy Buncha, especially as I have dealt with a busy life and some health issues that have made it difficult to go shopping regularly. Their customer service is quick to respond and helpful too. The price can’t be beat and they’ve always been on time and followed my delivery instructions to my mail room. I love these aspects of the service enough to give it 5 stars despite a few areas of improvement as the company grows.

The only critiques I have would be that the app isn’t always accurate as to what’s available in store, but the shoppers are great about communicating the need for substitutions and making suggestions. I’ve also been unable to leave feedback on the app after individual orders. Like others have said, this is a newer company and the app works 99% of the time in the way it’s supposed to.

The last area of improvement would be to see them switch to entirely reusable/eco friendly bags. A few times I’ve received orders in their buncha bags, but many others have been in one time use containers to keep things cool.

Very close to very good

I have been struggling with my food budget for a long time — groceries are expensive, and having them delivered is even more expensive. I don’t have a car so it more than just a matter of convenience for me to be able to shop at multiple stores and know I’m not being overcharged for food. I like that I can shop my whole list at once. The people have all been nice and friendly.

I took a star off because the products are really disorganized. There are a few item categories, but no subcategories, and there’s no rhyme or reason to where those products show up within that — there’s no alphabetical order, no sorting by price, no filters, nothing. Best you can do is search, often finding what you were looking for in the wrong category altogether. There’s no way to know what’s in stock and what isn’t, leading to half my order being canceled because there were no replacement available. There are seasonal products listed that are several seasons ago, which I’m guessing just means that nobody is curating the product listings. All this just makes it really hard to be able to predict what you will and won’t get from your grocery order.

All in all it’s a necessary service that I’m really happy with, but using the app to order is frustrating and the results aren’t predictable. I’m psyched to have access to Costco though.

Developer Response ,

Hi Neighbor,
Thank you for sharing your detailed feedback. We appreciate your positive remarks about our service and understand your concerns about the app's organization and product availability.
Your insights are valuable, and we're actively working on enhancing our app, addressing categories, subcategories, and improving product curation for a more predictable experience.
We apologize for any inconvenience caused and are committed to making your shopping experience smoother. Thank you for choosing us, and we look forward to continually improving your experience :)

Convenient AND affordable delivery service

I first started using grocery delivery services during COVID. While the previous service I used was convenient, I always disliked the upcharges on each item on top of a delivery fee and tip. I saw an ad on IG for Buncha and couldn’t believe I could shop multiple stores with such a small trip fee and no % up charged to each item. They are a growing company, but very open to receiving feedback from customers to improve their app and service. Searching for items can definitely be improved, but I’m confident this will get better in time. For now, it’s not perfect but manageable - especially because their shoppers are great to work with and willing to work with you on ad hoc requests (though I do try to limit these types of requests because they make more work for the shoppers). I also like that you are able to vote on potential future stores and what delivery times/ranges you’d like to see.

Developer Response ,

Hi Neighbor,
Thank you so much for your detailed feedback and for choosing Buncha! We are glad to hear that you appreciate our transparent pricing model and our commitment to improving our service based on customer input. We'll definitely take your suggestions for improving item search into account. Our team is dedicated to providing a seamless experience, and we're grateful for your support as we continue to grow and evolve.