Burner: Second Phone Number 4+

So I’ve had Burner app for a yr now & I just love it. I don’t use it every day & there have been times when the app sat there for a week or more & I had no need for it. But when I did need that 2nd line, Burner came through like a champ.
I got sick & tired of answering the phone & listening to some automatic system tell me that my car warranty was expired — weird since I don’t own a vehicle. So I just stopped answering calls from numbers that I did not recognize, I figured if it was important they would leave a voicemail. And that’s where Burner app comes in - I would use my 2nd line to call that number back; and after I got all the info I needed from the ppl that are spoofing me I would take them to court & win $500 per spoof call 😃.
In the words of Wolfman Jack - If I’m lying, I’m dying!
I couldn’t call them back on my phone number because they wouldn’t answer or if they did answer they certainly would not give me the info I asked for - but using Burner app & my 2nd line I was able to beat them (leagally) at their own game! 🙋‍♀️😊👏

Hi there, thanks for writing in! Glad you like the app!

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I had a client pay nearly $500 USD to have my phone number. I chose this Burner app because it offered picture messages that I could send and receive.
Once I paid for the best plan, I quickly realize none of my photos were going through. I couldn’t send them to myself or my client. It looked like they went through but we never received them. I messaged support and they told me it should work, and to uninstall the app and reinstall... so I did that, and when I logged back in it actually made me pay AGAIN, but tbh the money wasn’t the issue. I can afford a few bucks, but I NEEDED this to work as someone paid me hundreds for it.
So reinstalling it didn’t work. I messaged support again and they said they could offer me another line for free, which I didn’t want bc my client already had “my number,” so it would be weird to change it so soon, but I said as long as it worked I’d figure it out. Setup that new line, tested it out, same exact issue. I’m using an iPhone 12 Pro Max. Taking the photos within the Burner app itself. Their latest email said the specs of my photos are correct and that it should work... (but it doesn’t). And then they said the only thing they can do is offer a refund, but since it was purchase in the App Store, they CANT process a refund... LOL they contradicted themselves in the same sentence. Ridiculous products. If you need picture messages. DONT USE THIS APP!

Hi there, we're sorry you're running into trouble! We're happy to look
into this for you, just write in to us at support@burnerapp.com. Thanks!

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Hello, could you please make this app more cleaner, a more accessible for people with disabilities who use screen reading software on their phone such as for the iPhone their screen reader is called voice over. For Google it’s called Google talk back. I don’t know if Windows has a screen reader for any windows related phones. The buttons on your app, and how they’re set up, and other options are not clearly defined and easily accessible when trying to create a voicemail message, or how to make sure that your account is active. Please make these adjustments. There is a federal law called the Americans with disabilities act of 1990 has been amended and in that act all companies need to make their websites and apps and other things accessible for people of all types of disability. This is a great app. You just need to make it more user-friendly. For everybody. Especially people with disabilities. We are important too. More companies need to pay attention to making things accessible. For people with disabilities. If companies do not. They can be sued.
I encourage companies if you’re not sure how to make things accessible. Reach out to Apple. Reach out to Google. Find out what their best practices are for making their website an apps more accessible.

We appreciate the feedback, it's helpful for us to know so we can continue
to make improvements to the app.

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