Butterfish Poke 4+

My thoughts are similar to many of the reviews I’ve read. Good food-horrible app. Normally that wouldn’t be a problem but you are forced to use the app to order food from them The app doesn’t work very well and several times I’ve ended up eating elsewhere because I couldn’t negotiate the app. What doesn’t make sense is why Butterfish doesn’t just get rid of this app and start over. When your app frustrates and angers your customers so much that it is costing you business and good will...why not start over and get it right? That seems pretty obvious.

Won’t let me log in to my account. It keeps asking me for my phone number and when I put it in, it glitches like nothing happened

The sad thing about this app was that it worked perfectly the first time I used it. No issues whatsoever with my card or creating an account. But now, whenever I try to log in, the account states that the password is incorrect. I try and reset it and the whole screen turns white and just... stays that way. I’ve waited up to 30 minutes and the app stays frozen. I have to close out of the app in order to fix the issue.

I’ve changed my password at least 10 times now, with the same result every time. I’ve tried to create a new account only for the app to tell me that the account linked to my email “still exists”. I’ve even deleted and redownloaded the app. Nothing. It’s the same frozen white screen every time. There’s not even an option for me to purchase an order as a guest (which would 100% circumvent this issue).

Look, I get that apps are buggy. I understand this. But as we’re in the middle of a global pandemic which prevents people from ordering food in person, wouldn’t the practical thing to do be to fix the app so that people can still order from the restaurant (and so the employees that work there can still keep their jobs)? Food for thought.