Start banking wherever you are with Byline Mobile Banking! Available to all Byline Bank online banking customers, Byline Mobile Banking allows you to check balances, make transfers, deposit checks, pay bills, pay people and find locations.
Available features include:
- Check your latest account balance and search recent transactions by date, amount, or check number.
- Easily transfer cash between your accounts.
- Pay and schedule your bills on-the-go via your mobile device.
- Easily deposit checks on-the-go.
People Pay – P2P Payments
- Send payments to anyone, anywhere quickly and securely from your mobile device.
- Find nearby Branches and ATMs using the iPhone’s built-in GPS. Additionally, you can search by zip code or address.
- Touch ID and Passcode Supported: Sign-in quickly and securely by providing a fingerprint or a numeric passcode instead of your full username and password.
Byline Bank support
We are continually working to deliver an exceptional user experience within the app. This update contains bug fixes and performance improvements. We will be sure to highlight any new features within the app as they become available.
Ratings and Reviews
Clumsy rollout of less intuitive app
We’ve deliberately banked with Byline exclusively since moving to Chicago to support one of the last independent banks despite the less than competitive rates and service. Since we moved to Edgewater, Byline has closed the only branch within walking distance, and the staff at the nearest branch are friendly but have no idea how their own ATM deposits work. The previous app was unsophisticated but functional.
This is clearly a shared app with another bank and Byline customers are second fiddle, having to re-enroll online and before opening the new app. The app screen does warn you it won’t work otherwise. Depositing a check digitally is more cumbersome than before. Haven’t explored other capabilities but it appears that my Pop Money autopay for rent is gone, but I can spend more time logging in online and re-entering data to start another autopay service.
This is a three star app but I took one star off for forcing customers to re-enroll in all services. Byline’s customer service should be their claim to fame but my experience is that’s not usually the case.
Waiting too long for customer support
Byline sent out numerous notifications about the upgrade. As of 2/22 on line access unavailable until 2/25 with the new app. The transition for my personal account was ok with the minor annoyance of no access for 2 days which I understood and expected. Ok. But my business account has been an entirely different story and now my overall confidence in this bank’s service has plummeted altogether. Long story, but in short, I followed all directions, was patient, still needed to make numerous calls, HOURS of hold time, being told I would get a call back after finally getting through, and NO call back. I have legitimate reasons for concern about my account security but was brushed off when my concern was validated but with no apology and was treated rudely by the agent I spoke to. I was very understanding that this roll out would require some patience ... but the lack of support on the part of Byline is VERY disappointing. Byline really dropped the ball when they had every opportunity to do things right. For this reason I am looking into moving my accounts to a different bank. I’ve been a customer since 2003 but since Byline acquired North Community Bank I have experienced a series of disappointments.... but this by far is the most concerning.
Additional features needed
I might be missing something but the removal of the app from the iPhone Notification Center for quick balance checks is really disappointing. And I’m also hoping you bring back the balance history with each transaction. And I know that orange is your brand color (same is true for the company I work for and I’m the marketing and communications director so I know it’s tough to work with) but it works better as an accent. With everything in bright orange, the app feels abrasive somehow. Orange is a cautionary color which is not a feeling you want while looking at your bank account. You’re better off with shades of gray and using the orange for header text and buttons. Looking forward to seeing some improvements.
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With Family Sharing set up, up to six family members can use this app.