Caesars Sportsbook Ratings and Reviews

Sportsbook review

I do like this new app and the promos that come with it. I do not like how long it takes for bets to leave the bets especially when you know you’ve lost a parlay they stay in there for multiple days. This makes me spend more time scrolling through them which is time and time is money when betting. Also, for the Free Jersey if you bet more than a hundred dollars for the month I have no idea if it’s calculating or not, I’ve hit the button multiple times and it sends me to another page and it takes forever to load and sometimes doesn’t load for me at all. This is happening to my friends as well who have this app. Otherwise, it’s much better than MGM Sportsbook which is think is the worst and not quite as good as DraftKings. I will continue to use and deposit more if things like these are addressed along with more porous because that’s what keeps people continuing to use it when there are soooo many options out there. Also, you should give people and credit if they spend time to write honest and hopefully useful information because it shouldn’t be for free. My opinion at least.

The algorithm works poorly and clearly to your disadvantage

Compared to other sports betting apps this is much slower. That’s mainly why I used it cause they were too stuck in the Stone Age to be able to update live bets on time so you could lock in a bet on an obscure sport before they could update it appropriately. I don’t argue the house should be able to update in live time, I do however hate their new solution for this. Now when I’m trying to build a live spread parlay the app continually crashes or just gives me nonsense error messages and I have to clear my entire parlay and start remaking it, which can be very tedious with this app’s early 2000’s looking UI. Now it’s set up such that if the odds aren’t accurate (for example when you, the player, see a good bet) the app locks it down to adjust it over the course of multiple minutes (something that can be critical when trying to live bet on sports) and they therefore crash your parlays and more often than not the whole app. It essentially makes it so that when a big play happens or odds are miscalculated, they block you from capitalizing on that. Plus they don’t give any free perks, use draft kings lol or bet 365, either one is substantially better than these cheats. And look we all know these betting apps are scams, I’m just saying this one is more poorly made and has now abused its power to overcome the obstacle rather than just building a good application.

Worst costumer service I ever experienced 😡

They false advertise on the cash out option…I betted on two college games and the moment I placed my bet both games where locked and I ended up getting a error message stating the events are no longer available I went to mgm to see if they had the same problem but no they didn’t I could actually see the game playing..going forward my team was winning for the first half which at that point I should of got gotten a huge cash out…before game started my team was favorite to lose +2500 I betted 50 dollars so me winning the first half if I ended up getting a cash out I would at that point cashed out I knew at some point maybe it would had been a close game so that’s why I decided to try to cash out while I was winning but no cash out at all from the beginning to end😡 I called Costumer service and I spoke with a ladie that didn’t even know what she was doing or know what to do at one point she even told me I don’t what to do and so she try and say that some games don’t have a cash out option when I had asked for my refund so I asked her how would I know that certain games don’t have a cash out option when the dont even tell you….it defeats the purpose I would had never used this app if there’s no cash out option on some games if you ask me this is the worst experience ever please I don’t recommend cause they will Rob you blind smh

Use a Different Sportsbook App

I have found this app to continuously give me issues when placing a same game parlay where the bet cannot be placed for some phantom reason all of the sudden. Usually if one of the legs is suspended the individual leg will say so and you can remove it, or if the odds change you can accept the change and place the bet. Far too often you are just told the bet can’t be made because some selections cannot be combined, without any further explanation and when the bets are clearly ok to be combined (not picking one player to do 4 different things or something). It is hard enough to hit a parlay, but when you cook one up and this happens just before a contest starts so you’re unable to get it in, and then come to find out the parlay would have actually hit, it is incredibly frustrating. This issue was clearly a bug in their app as the app itself even crashed and booted me out. I definitely am using the most updated version of the app and my internet connection is both strong and secure. Customer service wouldn’t help me, instead they told me I should have deleted and redownloaded the app. Caesar’s does offer some nice NBA bet types that others don’t, but the bugs in the app are not worth the frustration. Do yourself a favor and stay away from this app for your sports betting.

Developer Response ,

We understand the frustration here. Please make sure you are on the most current version of our mobile app and ensure your internet connection is strong and secure. For additional assistance please fill out this form: https://caesarssportsbook.custhelp.com/app/chat/chat_launch

Stay away

I’ve used a number of different Sportsbooks and by far this one stands out as one of the worst. I have never left a review for any app (that I’m aware of) but I felt the need to do so here. The app is glitchy for one and placing a parlay with multiple legs during a live game is the equivalent of just burning money. This however I can live with, what is unacceptable is having your account permanently closed after winning money. No I did not do anything shady, yes I contacted support and was told it “was a business decision” nothing more. Customer service seemed confused and would give me the run around constantly “we will call you back or email you in an hour” just to be ghosted for multiple days and have to start the process over again. Finally when I did get to someone they told me that my account was closed (I asked why) they had no answers besides it was a business decision. I will say they did say I could receive my money in a check form but that it could take 6-8 weeks. If you want a good sports book STAY AWAY. If you think I’m the only one this has happened to or think I’m being unreasonable please do your research, their are countless examples of why this Sportsbook isn’t as popular as the others, look at Reddit, Google, etc. You’ll see them littered with examples as to why you should find another Sportsbook.

Underdeveloped

Do not use this app. It is not fully developed and their servers are not as robust as DraftKings. I enjoy live betting and boy I’ll tell ya, their systems cannot keep up when you try to load up a parlay of live games. DraftKings does this effortlessly. Caesars also chooses to suspend bets for the slightest reason. Ie: runner gets on base, pitcher behind in count, team up at halftime or intermission. It’s obvious they are waiting for the game to “settle” to a more predictable moment before adjusting odds. DraftKings software adjusts in the moment and will not freeze your parlay card. Customer support is extremely rude and condescending and tries to get you to reboot your system to end the chat. It’s clear that Caesar’s themselves do not oversee the quality or functionality of the app as all customer service reps seem to be from the Middle East. When I call Caesars to book a room, this isn’t the case and I sure am treated better. Besides functionality, DraftKings offers tons more ways to bet. Instead of just an over or under for points, you’ll have multiplen tiers you can choose from, some more or less aggressive. Daily rewards and profit boosts are much more robust as well. It’s clear Caesars just wanted to fatten their pockets a little more without doing the work that the other apps do. Nice try tho.

Developer Response ,

We're sorry to learn that our sportsbook app didn't meet your expectations. We appreciate your feedback, as it allows us to identify areas in need of improvement. We're committed to enhancing our services, and we'll take your comments into consideration as we work towards delivering a better user experience.

Love the book but the app is glitchy

I can’t tell you how many time when I’m trying to out in a bet the app has to restart. It happen on my phone or iPad so I know it’s not my device. I have deleted the app and redownload it to see if that would help and it didn’t. I do like betting with Caesar’s and I love the rewards program they offer. But I honestly can’t do any research on games outside of the app without having to come back, log back in and re-add bets into the beta lip that disappeared. I don’t have this problem with fanduel, draftkings or any other betting app I’ve used but it almost seems as if I’m not aloud to leave the Caesars app and come back without having to login again and that is a problem. I would understand if it were many minutes outside the app but it happens if I go to another app for even 5 seconds than come back. It happens even while I’m still in the app trying to add bets to the betslip. It’s very annoying. Please make it to where I can use multiple apps at the same time with the Caesar app!!!! PLEASE MAKE THIS APP MORE STABLE!!!!!! It would make my betting experience so much better!!!! Pretty good app overall though. 3 stars until this issue gets resolved

Was my favorite sportsbook

I was a loyal customer for for several years. I recently ran into a situation with Caesers. I don’t like keeping a lot of money stashed in my betting account…..you’ll see why shortly. I made a bet that was credited as a win that actually lost. I think it was a player prop. I didn’t know that it lost just assumed that it hit because my account was credited. I then made another bet. Later on in the day I went to login to my account and I was told it was suspended and to contact customer service. At this time I was told about the bet payout that shouldn’t have been paid which resulted in my account becoming 30 dollars in the whole. I informed them that it was no problem and that I would pay it back. Here is where the problem is, Caesars refuses to let me login to my account to pay the bet back. I asked them for a way to pay it back. I was told I need to contact my financial institution??? I asked the customer service representative how exactly this would resolve the issue? Just call my bank and say “hey will you send Caesers 30 bucks.” So I once again asked how I can literally pay the 30 bucks…..literally said I WANT TO PAY YOU 30 DOLLARS, give me 1 way to make this possible!!! I was then told to contact my financial institution. Literally can’t make this up.

Rigged

Blackjack is rigged so much it’s insane. It doesn’t pay out your winnings almost everytime you win 20 or more. And no lie anytime you get an ace and another card, (not blackjack) say a 6 and you hit it will give you a Jack king queen or 10 so you end up with the same number u had before you hit!! I’m not lying 100% of the over 20+ times I have had the hand of any thing Ace other than blackjack I get the same number dealt with a jack queen king or 10 card given. Not ONCE/ x1 have I received another card other than a ten count. with an Ace and 1-9 card!!!!!!!!! Total rip off and never can I get as many blackjacks as the dealer. If I do the dealer will get a blackjack in the same hand. Blackjack for dealer comes at least x5 in 15min. I complained to casino about my pay out not going thru and they asked for a photo so apparently I need to take photos of every hand I get so I have a before and after which is not appealing to play when you have to cover your winnings by snapshotting the entire time you play!!! Ridiculous. This app has a great review which is prob all sports book bets because idk what else could pay. Slots nothing blackjack rip off and nothing. Anytime ur up u loose it all again until ur back where u started before u won, that’s if u get ur winnings.

App glitches They will never help you or give you the benefit

This app glitches and crashes all the time, just now I made a tennis bet for $275 to win $500. The app started showing double my bet that I had made 2 bets. I tried refreshing and closing it and then both were gone and my account was credited $300 right before the match ended and my bet won. I reach out and they gaslight you and don’t even respond correctly “Carlos” keeps saying. There was only 1 bet made. Not two. Then he tells me I cashed out there’s nothing they can do. And disconnects. I never cashed out. Their platform is buggy and they don’t take any responsibility they tell you that it’s your connection causing their software problems So they have a software malfunction and this is how they TELL you after their trash platform screws up. There is nothing you can do about it this is an actual response to this situation

“Carlos: Thank you for holding I apologize for the delay, It seems that it was a cashout they confimied this to me, sorry. I understand your point trader look this up and it seems there was a cashout request by you, nothing we can do, Is there anything else I can assist you with?

How sickening is that? They just wipe their hands clean of it and blame it on you

Developer Response ,

We're sorry to hear that you had a disappointing experience with our sportsbook app. If you are still experencing technical issues, could you please fill out this form so we may look into this? https://caesars.formstack.com/forms/caesars_sportsbook_app_contact_form Thank you!