Caffè Nero 4+

Apple Pay, please

Ideally, you’d seamlessly accept Apple Pay through the app.

But short of that, please allow me to use Paste from the clipboard when entering my credit card number. I prefer to use my Apple Card where I can and you can’t scan an Apple Card with the camera (no numbers printed on the card). I can quickly copy the card number to the clipboard, but the paste command isn’t available on the alpha-numeric keyboard you display. And yes, I’m too lazy to write down the number and transcribe it myself (but I am willing to spend far more time complaining about it!)

Btw, when entering the expiration date and the CVV the app displays a numeric keypad, but the credit card number field displays the full keyboard. Wouldn’t the numeric keypad (with the paste button, of course) be more appropriate? [Sorry, I used to work in QA.]

Ответ разработчика ,

Thank you for your feedback. We are constantly trying to improve the app and the user's experience, so we value your feedback. If you need more assistance, please contact us at support@yoyowallet.com

App is good. Store experience is bad

Ordered on the app 2 brewed coffees. I got to the store 5min past the time the app said my order would be ready. Went to the take out spot and was told they don’t have brewed coffee since the brewer is broken. They offered to make cafe americanos as a substitute but now I have to wait until they finish other orders which is ok since they didn’t know if I would want them as a substitute. I get them and leave the store then realize I they are not made right. I go back to get it fixed. Getting coffee should not be this complicated. I wouldn’t mind but it always seems like this store has a process issue. Maybe they are still working out the kinks.

Finding info

I found that the FAQ, didn’t pertain to what I was looking for so I sent a request to customer service.
I’ve been reading the reviews and it seems there is a common thread in many of them which it’s taken 2 days for a response. Of course it is, it says it right there when you submit a question. I don’t think it’s fair to downrate an app based on the user not paying attention to (or just not caring) what was right in front of them. If my question get answered in the window, then I will up the app to the 5 stars.

Ответ разработчика ,

Thank you for your feedback. We are constantly trying to improve the app and the user's experience, so we value your feedback. If you need more assistance, please contact us at support@yoyowallet.com