Calibrate App 4+

Disconnect between Health Information Tech and Medical Care?

I am hopeful that this app does NOT represent the information that the Calibrate clinicians review to provide medical support for this program. Here is why I say this - the app no longer includes Lab results - there is a place for lab results, but they are missing. The app does not include all the trended data from the scale - in my case, it includes only the last month of data. All other indicators such as waist measurements are gone from the app. Supposedly, Medical Check-ins come through the app. Have only received one message in 6 months. And that was just a few days before Calibrate stopped my Ozempic prescription - cold turkey. Learned they were stopping the prescriptions from PillPack. Medical team from Calibrate sends a msg through the app saying congrats, your BMI is just below 25, that’s why you no longer need to take Ozempic - a “cold turkey stop”. What about all the other indicators such as labs - glucose, A1C, waist msmts, etc. etc……am afraid that data may have disappeared from the clinicians view - it has disappeared from my view. Health information technology is really important to clinical care…without clinical data, and in the absence of physically seeing a patient, how do the clinicians actually be effective? Data is important…isn’t it? I hope your clinicians have access to all my data, as I don’t have access to it in this app anymore…..

New App, same issues? New issues too…

Update: Seems like the only thing fixed so far is that I no longer get hit with the welcome screen every time I open the app. :(

The new app is more responsive and has better navigation, but I’m still unable to automatically sync, daily goals have no titles or context, and new issues have been introduced. It keeps asking me to update the medical teams on when I started a medication and the alert won’t go away after I answer. Curriculum loads a blank screen. Either it’s broken or they forgot to design a blank state. At first I thought the new graph feature was broken because the screen doesn’t refresh when you select 3 months vs 1 week, but the problem is the display… they expect you to know to scroll horizontally to see the whole thing which defeats the purpose of showing different timelines. (Hard to see trends when you have to scroll forever) When you’re entering daily information, the title is very small/light and it’s not obvious whether you’re on steps or weight. This is even more confusing when you realize it automatically jumps to the next daily input because it looks like you hit save and nothing happened. The new app is a good start, but it really needs user testing and a better heuristic evaluation. Compounding this with lack of transparency on my medical plan, I would not recommend this experience to anyone else right now.

Developer Response ,

Hi there. Thank you for taking the time to share your feedback. We’re incredibly sorry to hear that you’re dissatisfied with the app experience. We’re committed to improving the app experience for our members, and our team has been working hard toward making major design and technology improvements to come very soon. For additional feedback, please message us in the Support Channel via the app. Warmly, Team Calibrate

New and improved app

Update July 5th— New app still HORRIBLE!!! Even with multiple updates and “bug” fixes the Sync still not working; my new classes assigned by my coach still locked. It is such a let down and like others have said the amount of money being paid out to have such a horrible app to track progress and get your informational classes on. Come on!!!! You should be able to do better these are very minor things and you all have screwed them all up even worse!!!!

This “new and improved app” is terrible!! There are only two things I like about it and that is: -the emoji for the energy levels -being able to reschedule and cancel appointments easier. The worst things about this app: -on the tracking summary pages the dates are not in consecutive order with today’s date at the top. Makes it very hard to look at the past tracking summary. -can not enter your complete weight I.e. pounds and ounces. You have to use whole numbers where as the old app allowed for ounces tracking. -the start up screen and notification screen do not dismiss when you dismiss them. They show up every time you open the app. -my old messages keep showing up now and they are from very beginning and keep showing up. Keeps duplicating the old messages. I was hoping for better and got worse!!! You didn’t research and test this app very well in my opinion!!

Developer Response ,

Thank you for taking the time to share your feedback. We're sorry you've had a frustrating experience with the new app. We recognize this is a big change and we thank you for your feedback so that we can make improvements. Since your review, we've been able to fix the issue you noted around not being able to enter your complete weight and out of order data.

We’re actively working to outstanding address issues, and our App Status Page, which you should have received a link to via email, lists all of the known issues with status updates. If you’re looking for more hands-on support, join us for App Office Hours where Calibrate app experts can help you troubleshoot live. You can find the link to RSVP on the App Status Page.