This is my fourth year using PNP for my grandchildren. All were girls until this year when we got a surprise...a little boy! Now the fun begins with him! PNP has grown over the years to a fantastic interactive visit from Santa and his elves to your child’s living room, all without having to fight the crowds. With the issues going on this year, there is no worry about taking you child to see Santa as PNP has boosted the videos so there is more variety to choose from. You best way to go is to purchase the full package if you have more than one child as you can chose several video setups throughout the Christmas season, one on Christmas Eve and some for those adults in your life. Then during the year, get a special birthday video for the kiddos. I’m a grandmother who just loves this and have trusted the makers of PNP throughout the years. It’s nice to know there is an app that comes through with its promises...especially when it comes to children! Thank you PNP for your many years of beautiful memories! GramsUPDATE: My 5th year using this wonderful app and it just keeps getting better! Keep adding new content and keep the price the same. Senior Citizens are on a very limit budget so things like this are very special when kept affordable. Thank you for another wonderful year!

This is the most perfect app for anybody it comes straight from Santa with all the magic he puts in Even just a little details matter because it will make adults and children and everybody else’s day whether they believe in Santa Or not because this every year has two free videos for both child and adult and year around he has the one for everybody’s birthday but this little thing is so magical you know is the best team in the world because it will literally ask you a lot of things about your child or your adult like oh what a picture and know how to pronounce their name right and this is coming from someone who knows that Santa is this really real but I still have lots of fun and I still believe anyways this is also coming from an 18-year-old with disabilities I was born with hypoplastic left heart syndrome which means that the whole left side of the heart isn’t even there I was born with no spleen and I have Pacemaker and you know how must do your organs are on your left side mine are all on my right I have lots of disabilities and I am very delayed in my development but I can tell you that this app or even the website is great go and check out more than five more of a magic here in Santas portable North Pole

We have been using this app since 2016. This year it’s nothing but trouble. My renewal went through on December 12, but even before that while I still had a valid annual subscription, I wasn’t able to access any of the premium videos. After December 12 I was hopeful everything would work as expected. But nothing worked except for the two free videos, one for adults and one for children. I restored my purchases. I logged out and logged back in. I logged out and logged back in using different methods. I uninstalled the app and reinstalled the app. I tried conversing with the chat bot. I’ve sent three emails. I requested to cancel the subscription and then re-purchased it. I logged in a different way and tried to re-purchase it. Nothing is working. I am now $80 in and nothing has worked. No one will respond to me through the email address the chatbot pointed me to. We are days before Christmas and my children are very sad because Santa hasn’t reached out to them this year as he has done every year for the last 7 years. And, moms and dads know what I’m talking about, when your children are sad and you can’t fix it, it really stinks. To be clear, we have a really enjoyed this service in the past and I have paid for it for many, many years. The videos are expertly done. The final product is extraordinarily enjoyable. I just wish I could make some this year.

We have been using this app for 4 years. My kids LOVE getting phone calls and videos during the month. It’s very easy to create and they have a separate Kids Corner area within the app where all the videos go so your kids can always rewatch them. You can also have the videos emailed. My son is old enough now (12) that he asks what’s “PNP” because they do use their advertising at the end of each email/video. Older kids will for sure catch on to this. This is the best behavior management tool I use at home. Whenever my daughter is having a great day at school, I’ll have Santa call her and tell her she’s doing a good job. This also works if she’s not having a good week too. Her face lights up when she sees Santa is calling 🎅🏼 I wish they would include something with the Elf on the Shelf because my daughter knows that our Elf Sophie flies back to the North Pole every night to report to Santa... this would be cool to have Santa create new videos that mention he has spoken to the Elf and gotten their report. Just an idea for the developers!

They need to change the video if you have more than one child because otherwise they catch on pretty quick that it’s fake. When they both get the same video with just different names it cause some question. My other complaint is that you should be able to change the features of each video without having to re-record each video. For instance, if I want to change my child’s behavior from good to naughty I should be able to do that quickly and easily without having to redo and wait for the whole video to reload. The waiting for the reload is not the issue, it’s the fact that now I have two videos for the same thing (ie..carousel, attitude, big book) yet I am unsure of which is the video for when they are being sweet, or the video for when they are being mean, or the video that has different pics etc. it’s just too complicated. My child went to listen to his “big book” and accidentally played the wrong one saying he was naughty when it should’ve been the good one. Ugh. The last issue is that the recorded reaction should be on a separate page bc they suddenly disappear without notice. Other than all that it’s a cool app.

My oldest Daughter got these video’s starting at 6 years old. She couldn’t believe that Santa knew exactly who she was and that she did gymnastics and know so much about her! When she was around 8 years old, she noticed the companies name (PNP) that comes up on the screen after the video’s done. She thought it was weird and quickly figured out that I had something to do with the video. It’s more special and easier for the child to believe for a child under 8 years old. My youngest, who is now 5 has been getting her santa video’s since she was 2 years old. She enjoyed it more and more each year. This December when she got her video, it was obvious that she was completely amazed! Santa knew and who she was and actually said her name, knew where she lived and he knew her friends names! It’s pretty special! The company has made it more detailed and magical every year! The reaction recorder is great! Now you option to save more videos with the child’s reactions! The year her reaction was priceless!

UPDATE: A recent update has fixed a TON of issues! Audio has been corrected and they also changed the photo format so that most recent photos are showing up first. Creating videos was quick and easy, great quality and the kids LOVED them (as usual)I also just wanted to say a quick thank you for adding my daughter’s name (Eisley) into the list of names Santa can say. He couldn’t last year so I was thrilled it was available this year even though it’s not common. Once again, VERY happy with this service. Thank you for listening to your customers. Previous review below:I’ve been using this service for years with all my kids and getting high quality videos. THIS year, I don’t know who they have managing this application but it is complete and utter garbage. I paid for the premium videos and was only met with constant crashing (which erases all your progress), photos not uploading and a mind numbingly idiotic set up which pulls up pictures listed from oldest to most recent... so I get to scroll through thousands of photos just to get to the ones I need... only for them to not upload and inevitably causing the app to crash. When I finally was able to get a video created, the sound is so low, I can’t hear it. Awesome. Thanks for the time wasted and useless video, pnp. Hopefully my 10 dollars can assist you in hiring better programmers in 2018.

We started using this app several years ago. Maybe 7 or 8 years now and we used to love it. It was fun and easy to use for even the most technologically challenged person. Now there are too many options and the prices have gone way up. It was a dollar or two when we first used it… actually, our first year may have been free but now in order to get the “big book” or “nice or naughty” videos, you have to have the magic pass and it says “for one person”. That magic pass is $20 and I have two kids. To be fair, the Santa and Elves are very realistic and lovely. But the videos haven’t changed much in the last several years while the price has jumped massively. And we have to choose two different videos otherwise the kids catch that their videos are exactly the same other than their names. We couldn’t justify the price this year and it’s the first time we haven’t used it since discovering it. We switched to a different app. It isn’t as detailed but the price is better and it’s less complicated. We’ll miss this app but there are other options.

I guess the elves have been hard at work and fixed the picture bug. Thanks for working to get this corrected! The app works like it is supposed to now and my kids love it again.Previous review: I have used this app for the past two years without a problem. This year however photos will not upload. The size of standard cell phone photos is apparently too large for this year’s version of the app. This is a huge oversight by the developers! If this problem is not addressed soon it will pretty much be a useless purchase this year. Disappointing from an app my kids have really loved in the past. I hope it gets fixed so I can change this review. Also, I have saw on some of the responses the developer telling users they can still use the website. That is true enough, but the reason we pay for an app is the convenience of not having to upload pictures to a pc. That extra step is too time consuming and is not an adequate answer to the problem in this app.

I was first told about this website about 10 years ago now. I have shared it with so many friends, family members, even strangers at Christmas time. I’ve seen changes along the way. New videos, now birthday videos. One of the best decisions (I feel anyway) is they still offer a free video for everyone. Yes you can pay for more options which is a fantastic deal. When you see your child/ Children’s grandchildren’s faces light up, it brought the kid out in me too! My son is now 14, he asked me why I keep doing it for him. Simple son, I’m still making memories for us! Thank you, to the Santa, Developers and all the Staff it takes to make all the videos. I have enjoyed making memories with my son over the years. Im a single father and I Thank you from the bottom of my heart. Christmas wouldn’t of been the same without you! See you in six months! Ho! Ho! Ho!🎅🏼🤶🏻