CallRail 4+

I have to close and reopen this app too often to get the new calls to load. The filters do not update unless you close and recon the app. The transcriptions and summaries are not on the app either. That’s a huge miss as I primarily use the app at my desk while using my computer for other tasks. It’s easier to add notes using talk to text on the app rather than typing on the computer. Also, you should allow users to edit the name of the caller like you can from the timeline on the desktop.

First I have to say, I hate leaving bad reviews - but this one really deserves it.

The fact that I’m paying for a text capability (it will send a caller a text if I’m unable to answer), and I can ONLY view and reply to these texts on a phone app….is pretty disappointing.

Add to the fact that every few weeks it’ll log me out, not allow me to log back in unless I go through an entire password reset process - and still at times I have to fully uninstall and reinstall the app…really?

I seriously don’t understand why this hasn’t been addressed in the year I’ve been using callrail - and even more so don’t understand why accessing these messages to respond to them on my COMPUTER isn’t an option yet.

Oh, and the notifications almost never pop up. Already checked all the settings - EVERYTHING is on, but nothing pops up. So I have to constantly check my app obsessively (if it’s working) like a 13 year old hoping for a text from his girlfriend.

I wish this would just be added as a feature to the computer log in cause the app seems to be a lost cause (and super inconvenient to have to text a reply on my phone rather than just type it out in my computer where I’m already working).

You guys really need to work on this App. Especially the texting side. Notifications work every now and then. It just needs alot of work.