As part of Canada's efforts to reduce the spread of COVID-19 and prevent importation, all travellers are required to digitally provide contact and quarantine information upon and after entry into Canada.
Use ArriveCAN to comply with the new mandatory travel requirements.
Speed up your process at the Canadian port of entry and limit points of contact with others.
Plan ahead and learn more by visiting Canada.ca/ArriveCAN
• Enhancements on image upload for new Provincial and Territorial Proof of Vaccination certificates
• Inclusion of QR Code on ArriveCAN receipts
• Account deletion
• Critical accessibility improvements
Ratings and Reviews
So excited to visit again but I do have one piece of feedback
I love how organized and streamlined the app is but as a resident in a US border town, is there a possibility of adding a “less than 24 hour/non overnight stay” option in the app? As the app still requires a quarantine location, I contacted the ArriveCAN assistance phone number through the Ministry of Health and was advised still to list an available local hotel even if we were not staying overnight in the event that the vaccination/negative PCR test still did not meet the quarantine exemption. I know it’s more of a unique situation for residents of border towns, but it would make it so much easier to safely visit Canada again! Of course until then I will continue to do what was advised by the Ministry of Health :)
Poor user experience & synching to border agents
This app is supposed to make travel to Canada easier it is a fairly laborious process to fill it out and it doesn’t link well with the border agents.
What would make this app better, especially for repeat travelers back to Canada, is to remember some of the basic information about the traveler. The app forces you to manually input information about your identity, vaccination status, and testing every time you return. Although some of these things of course will change over time some of the basic information stays static to the profile of the traveler. My advice is to take the time ahead of your travel to ensure that you have the app precisely completed.
The second major issue with the app is the connection with the border agent. We are repeat travelers back to Canada and at the border each time the border agent has given us the permission not to quarantine - double vaccinated and had negative tests. This however was not reflected in the app nor our communications back to the government of Canada. Daily we would receive notifications from the app about needing to quarantine in place even though we were permitted to travel per the discussion with the border agent. This caused us quite a high degree of anxiety not knowing which was right. Again, my advice to all those who are using the app is to ensure that you have clear guidance from your border agent so that you do not have to worry about what the app says.
Developer Response ,
Thank you for taking the time to inform us about your experience with ArriveCAN. At this time, the ArriveCAN mobile app saves your contact information (name, date of birth and travel document information) for travel at a later date. However, comments such as yours helps us identify areas for improvement. In addition, you shouldn't be receiving notifications about post-border reporting. If you are, then please contact us so that we can further assist you: https://www.canada.ca/en/public-health/services/diseases/coronavirus-disease-covid-19/arrivecan/contact-us.html.
Seriously Unnecessary & Confusing
First and foremost I’d like to say we all waited for 2 years for the border to open up. But how can you cross now? I have your answer. A complicated app that requires to capture your passport, drivers license and COVID results but in reality you don’t 🤣
*BOTH American and Canadian border websites must act updated 24/7 on how you need requirements to cross the border. My boyfriend and I ALWAYS check both websites and we’ve never seen anybody update it until “August 21” the big opening to cross. Little did I know, I had all my information by hand and I was immediately refused by Canadian officers because I did not have proof that I needed a NEGATIVE PCR test. This was the day after they had opened the border.
Everything had to be electronically documented on the Arrive Canada App and again I didn’t know since their website was not updated. I was frustrated waiting to be sent back to America along with other people waiting in their cars.
Also, I had a bad experience with officers from BOTH sides. That was not my day…
Developer Response ,
Thank you for your review. You may wish to consult https://travel.gc.ca/travel-covid/travel-restrictions/covid-vaccinated-travellers-entering-canada for more information on the new and current requirements for fully-vaccinated travellers entering Canada.
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The following data may be collected and linked to your identity:
- Health & Fitness
- Contact Info
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The following data may be collected but it is not linked to your identity:
- Usage Data
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- Canada Border Services Agency
- 46.9 MB
- Requires iOS 12.0 or later.
- iPod touch
- Requires iOS 12.0 or later.
- Requires macOS 11.0 or later and a Mac with Apple M1 chip.
English, French, Spanish
- Age Rating
- © 2021 Canada Border Services Agency | L'Agence des services frontaliers du Canada
With Family Sharing set up, up to six family members can use this app.