Canary - Smart Home Security 4+

Using this to monitor my elderly mother. One buys these cameras to monitor for detail, but there appears to be some algorithms in the app that remove most of the feed one wants. If your loved one falls, you get a ‘continuous’ feed with her in bed and then on the ground, with the time leading to the fall absent. If there is an interaction needing to be monitored with an aide, that may not show up. As others have mentioned, the app will freeze with no way to reset except to delete it and reinstall. I’ve done that 2-3 times in just the last month. Having a camera to monitor loved ones is an essential in my opinion, but one will not see the critical details one needs quite often with this camera. I think this camera’s app is designed for an area with almost no activity, and when activity occurs, it will complete in a minute or so. It happened again. Needed to hear a conversation with the aide; Canary skipped right over it.

Hey there, please send us an email at support@canary.is with the serial number of the device you are experiencing issues with, so we can investigate the reason behind your Canary not recording as it should when it detects motion. This can be found on the bottom of the device and begins S/N: C. Additionally, we can look into your Canary app issue as well. Thank you!

When trying to set up another Canary device, the app crashes. The way Canary technical support works, is that they close tickets very quickly, before the problem is resolved, so you have to keep opening new tickets and going through the exact same procedure, which didn’t work the last eight or 10 times you performed it. I have used both their email and their phone technical support, with no progress. Regardless of how many times I call or send in a technical support request, they just say they will elevate the ticket, and then nothing happens. This has to be one of the most incompetent security camera companies in existence, since you cannot even set up a new device using an iPhone 13 ProMax using the latest iOS operating system. Watch the developers response: they will say submit another ticket, and we will try to resolve your problem, which is exactly what I’ve been doing, literally for months, with no success. Please don’t tell me to submit another ticket – just fix the problem.

Hi Jim, we apologize for the troubles you've had with the Canary app. Please contact us at support@canary.is so we can take another look into this for you. Thank you!

I rarely write a review on here especially overall critical reviews.
It is a bit frustrating since I’ve been a customer since 2015 and have paid for the premium service the majority of the time (if not all of it). The auto switching between home mode and away mode is hit and miss. It has never been an issue for me b4, but since the new app redesign, having to close and open the app for the mode change to happen is not an “auto change”. I don’t like receiving alerts that a “person may be in my house”.. When it’s me! Home mode is set to not record or send alerts…. I’m getting it due to it still being in Away mode when I walk thru my door, and it’s not because my geofencing area Isn't set correctly. SMH.

I will also send an email to your support distro as well.

Hi Rosh, we appreciate your support for many years! However, we are sorry to read that the mode setting is not working as it should. Thank you for sending over an email already to our support team and they will be happy to help look into your case. We also suggest checking the following article on "Why won't Canary detect when I am Home or Away?" for further guidance: https://bit.ly/3KIckzO Thank you!