CapMetro 4+

First, I tried adding a “physical card” but it didn’t work. I assumed that it was the same as a debit or credit card, did I misunderstand? A help button would be welcome here.

Anyway, I gave up and created a virtual card instead, then I simply added a pass to my virtual card and things worked as they should have. I wish that the interface was a little more intuitive but it works, so we’re fine.
I appreciated the fact that Apple Pay was proposed as a payment option, making it easy to select the right card and pay within seconds. No one wants to take their banking card out at the bus stop.
Also, fare capping is a very welcome feature. Thanks, CapMetro for making this change!

We appreciate your feedback, we will take it into consideration for future updates.

I appreciate the intent of this new app, but it’s not as intuitive as the last one and hard to use. After many attempts, I’m unable to load multiple passes for my family. The last app allowed me the ability to load and manage multiple passes at a time.

Hello,

Please reach out to customer service at customer.service@capmetro.org for more assistance.

Tried adding multiple credit cards via “physical card” option, which didn’t work. I then created a virtual card with no balance on it. I then tried to purchase a single ticket, which was confusing since there are local and commuter sections, so its not clear at all which one applies. I then purchased a single ticket but it would never let me activate the ticket (it was showing under tickets with an hourglass icon). The app then logged me out and now I’m unable to log in anymore (via Apple login). It just shows “You are signed out” right after I log in, and I tried multiple times. The “Store” tab keeps showing “An error has occurred” and “The requested application was not found.” There is now a pending charge on my credit card for the ticket with the ticket nowhere to be found.

Please reach out to us at customer.service@capmetro.org, we would love to help you with your account.