Captain D's 4+

Don’t usually write reviews but I’ve had untold issues with McDonald’s,Taco bell and Wendy’s apps but this one works well and hasn’t been available nearly as long as the others mentioned. I was impressed with receiving a reward with my very first order using the app as well!

A+

Super happy I can get Lobster rolls anytime I want and not rely on a specific food truck that comes around every couple of months.
I have come across a couple of downsides though. 1) Y’all truly need to roll out more locations, specifically Fort Worth area for different methods of curbside, pickup, delivery. 2) Forcing users to choose a location first before being able to view the menu is not a good user experience nor a good use of accessibility and usability. 3) Your actual website does not show more than one location when choosing: pickup, curbside or delivery , like it shows on your app. 4) Speaking of app, those on the go using the app, need and must have a seamless streamlined experience to view the menu regardless of location, decide if they want to order and then let them see if there is a location near them. 5) Your responsive design for Tablet devices on the app, is not designed for tablet design. I see it as Mobile first responsive design. Your web developer should really fix these and test.

I know this from experience as a Web Developer and now UX Designer. Trust me, you take these recommendations seriously, you will draw in more traffic.

Haven’t even gotten the chance to order. There’s no way to remove an item from the cart once you add it. Other apps have remove or edit under the item or you swipe left and that removes the item. There’s no way to turn the quantity to 0 as a way to remove either. I swiped and closed the app to start a new order. I pay for the order and the pay button just changes color from orange. There’s no confirmation that the order is complete and has been paid for, so I hit the back button. Another problem, the order is still in the cart. So I hit payment again and then it tells me order has already been placed, yet the order is still in the cart.