Captain D's 4+

Don’t usually write reviews but I’ve had untold issues with McDonald’s,Taco bell and Wendy’s apps but this one works well and hasn’t been available nearly as long as the others mentioned. I was impressed with receiving a reward with my very first order using the app as well!

A+

Super happy I can get Lobster rolls anytime I want and not rely on a specific food truck that comes around every couple of months.
I have come across a couple of downsides though. 1) Y’all truly need to roll out more locations, specifically Fort Worth area for different methods of curbside, pickup, delivery. 2) Forcing users to choose a location first before being able to view the menu is not a good user experience nor a good use of accessibility and usability. 3) Your actual website does not show more than one location when choosing: pickup, curbside or delivery , like it shows on your app. 4) Speaking of app, those on the go using the app, need and must have a seamless streamlined experience to view the menu regardless of location, decide if they want to order and then let them see if there is a location near them. 5) Your responsive design for Tablet devices on the app, is not designed for tablet design. I see it as Mobile first responsive design. Your web developer should really fix these and test.

I know this from experience as a Web Developer and now UX Designer. Trust me, you take these recommendations seriously, you will draw in more traffic.

•It doesn’t let you remove items from your cart once they are in there without completely closing out of the app and starting over from scratch.

•Payment frequently fails to go through with Apple Pay.

•You can choose up to 3 sauces for a single entree order, the limit remains the same even if you increase the quantity of that entree to 2 or more. This means that if you order multiple servings of the same entree, you're still restricted to a maximum of 3 sauces in total. To work around this limitation, customers are forced to input each additional serving of the same entree as a separate order, even if the sides and customizations are identical.

•It seems to automatically select a rigid pickup time based on the time you start putting together your order, rather than adjusting it on the fly based on when you start the checkout process. You can adjust the time later manually, but it should be a mostly automated process based on when you choose to checkout.