Like your map screen neat and clean? We've just added a new feature that allows you to hide charging stations. So you can spot available car2gos near you even more easily.
Ratings and Reviews
I recently had my debit card replaced due to fraud. After I receive the new one I forgot to update it on the service and used a car and was charging $9.60, after the system told me that I had an outstanding balance on the account I updated my debit card on the app thinking that it would instantly take the $9.60 out of my account like most services do these days. No it did not I was required to call customer service and have them submit the issue to their billing department and take an extra 2 to 3 business days to have it resolved. This is the very inconvenient way of taking care of your customers, This needs to be updated so that the application does everything and I don’t have to call customer service to have this type of issue resolved like this. If I update my card on your app it needs to take the money that is owed off of said card instantly. I will not be giving any more stars than one star until this issue is re-programmed and updated.
Horrible customer service
Recently they debuted a new pricing structure under the guise of giving their customers more options. You now select what measure of time you want to be charged for before your ride. It’s actually just a very non-consumer friendly way to squeeze more money out of their customers per ride. Without ANY improvements. Specifically, having more/better customer service agents. You will wait at least 30 minutes on hold to talk to a human, even if you’re experiencing a problem with your current rental. Maybe your car won’t unlock (while you’re being charged and cannot rent another), your rental won’t end, whatever - you’ll wait 30 minutes. I once had to take an Uber because I waited FORTY minutes for a customer service agent while my car wouldn’t unlock and my card was being charged. You will wait 3-4 business days for a response to an email. And then when they inevitably respond with something totally unhelpful and you respond, you’ll wait another 3-4 business days to hear back. Just invest in more expedient customer service, keep the old pricing structure but raise the per minute/hour/day rates, and I’ll be a happy customer again.
TLDR; not transparent with pricing, poor customer service, but useful when it works. Look elsewhere if there’s another service available in your area.
Suggestion to the developers
The app is good, but I think it would be excellent if we could report maintenance issues through the app. For example, I have rented several cars with low tire pressure. One day I had a car with dangerously low pressure in one tire. The only way to report the issue was to call customer service. I was instructed to park and switch cars. I was on my way to work and switching cars made me late. I have also seen notifications on the dash stating that the car was overdue for routine maintenance. I would bet that nobody calls to report this stuff because they don’t want to go through the hassle of calling. Maybe they’re on their way to work, or a meeting, or the airport. If you could add something like the report damages option that allows someone to report these issues by spending a few extra seconds I bet more people would do it, and by extension we would have a well maintained fleet of cars.
Otherwise, I have no issues with the app.
With Family Sharing set up, up to six family members can use this app.