Caraglio's Pizza Rewards 4+

I moved out here in February..(lyell rd location) being a POC out here has been a little different and this place has not shown any type of disregard for me or my partner they’re always so nice when he picks up the orders and the app is a great way to order. Thank you for being respectful and caring to EVERYONE.. I got a birthday pizza today and thought it was time you guys got a review .. ps - your employees are AMAZING and very sweet & the points system and deals are basically unbeatable in Rochester.

While when the point system DOES work, we enjoy the benefits of the rewards and get free goodies, MANY times the points are not added to our account…so I have to double check our “activity” and won’t see orders we’ve placed. I’ve reached out a time or two before and they gave us our points, but the last time I reached out about this, I never heard back (a few weeks ago). The system is clearly flawed. We were told by our local employees to call from the phone # the account is linked to (my husband’s), so I’ve made sure to do that when ordering, but it did not seem to make a difference. Pretty annoying especially after placing large orders to lose out on points we should be receiving. Also the response time is either long or nothing at all.

Excellent service, friendly staff, great price, and a high quality pizza! I’m loving it. You’ve earned my business. Again, I would like to compliment all of the employees at the Ontario location. From taking my order to helping me with the app, very pleasant bunch of people! If I show up early, they offer to bring it out to my car if I preferred to wait outside… I am definitely a repeat customer! I’m telling all the guys at work to order from Caraglios!