Caramel: Car Checkout Platform

Name: Caramel: Car Checkout Platform
Rating: 4.1 (67 reviews)
Author: Caramel, Inc.

Buy/sell any private party car

Only for iPhone

Free · Designed for iPhone

67 Ratings
Ages

4+
Years
Category

Shopping
Developer

Caramel, Inc.
Language

EN
English
Size

118.2
MB

iPhone

Caramel is designed for private party buyers and sellers. Buyers can find the used car they want to buy anywhere and sellers can list their used car for sale anywhere. Then use Caramel for the sale. We handle all of your DMV work and paperwork, transfer payment securely, and verify the other party is who they say they are. When you check out with Caramel, we offer optional financing from top banks, insurance, mechanical breakdown protection, delivery, and a free digital inspection, all in the app. It's easy to see a quote or rate for any option or skip past them all. COMPATIBLE WITH ANY PRIVATE SALE Caramel is not a marketplace or vehicle listing site. That means buyers can find a car anywhere, and sellers can advertise their car for sale anywhere. Popular sites where buyers and sellers find each other before using Caramel to check out include: Bring a Trailer, eBay Motors, Cars.com, Craigslist, Facebook Marketplace, CarGurus, and many more. GOODBYE DMV LINE We handle all title and paperwork, saving you headaches and hours at the DMV. NEVER SEND CASH OR WIRES TO A STRANGER Payment is digital, secure, and traceable. We hold money in escrow until the car and title are delivered, so buyers know they’ll get what they’ve paid for, and sellers know they’ll get paid fast. NO PRESSURE, LOTS OF OPTIONS Buyers can add financing, vehicle protection, insurance, and delivery in a tap or click. EVERYONE'S VERIFIED, EVEN THE CARS With multiple layers of identity verification technology and biometrics, we authenticate each buyer and seller. Once verified, buyers and sellers view premium third-party vehicle history and specification reports. So you know everything you can about who you're dealing with and the vehicle being sold. Use Caramel to check out on your private party car sale and see how we put the party back in private party.

Ratings & Reviews

4.1

out of 5

67 Ratings

Amazing!!!
08/30/2024

RottWa
I'm thrilled to share my very satisfying experience with Caramel! Initially, I was skeptical due to limited feedback, but I took a chance and trusted their service - no regrets!I primarily used their website and interacted daily with their efficient customer service, receiving prompt answers to all my questions. It's essential to trust the process and let them do their job.However, I did encounter some challenges. With a negative equity on my car loan and a tight deadline, I was pushy. I wished they provided more updates on the process and supporting paper for each step. I had to ask questions about temporary registration, license plates, car pickup, payments which weren't immediately clear. Caramel relies on seller-buyer communication, but this can be tricky since they're strangers. Honestly, I was concerned about potential scams, especially during the car pickup. The buyer had the same concern 😅, he told me.While my experience was overall positive, I believe Caramel can improve by providing more guidance and reassurance through simultaneous communication to both seller and buyer. With some refinements, their service can be even more exceptional!
Amazing!!!
08/30/2024

RottWa

I'm thrilled to share my very satisfying experience with Caramel! Initially, I was skeptical due to limited feedback, but I took a chance and trusted their service - no regrets!I primarily used their website and interacted daily with their efficient customer service, receiving prompt answers to all my questions. It's essential to trust the process and let them do their job.However, I did encounter some challenges. With a negative equity on my car loan and a tight deadline, I was pushy. I wished they provided more updates on the process and supporting paper for each step. I had to ask questions about temporary registration, license plates, car pickup, payments which weren't immediately clear. Caramel relies on seller-buyer communication, but this can be tricky since they're strangers. Honestly, I was concerned about potential scams, especially during the car pickup. The buyer had the same concern 😅, he told me.While my experience was overall positive, I believe Caramel can improve by providing more guidance and reassurance through simultaneous communication to both seller and buyer. With some refinements, their service can be even more exceptional!
Yikes…
03/16/2024

1463318
I’ve had issues with the process since I started my purchase and honestly I am really regretting not just doing a private sale. The vehicle I purchased was in a different state so I thought it would be easier to go through a company for safety and efficiency. Boy, was I wrong about it being either of those things! I am now on my second temp tag and my bank has yet to receive the title from Caramel so I may get charged extra. I find the lack if answers from Caramel concerning and really can’t condone them as a business period. Having said that, the app is awful as well. It crashed constantly when I was going through the steps to purchase a vehicle and now I can’t even log in with Google to contact support AGAIN since nothing has been done in MONTHS. If you are considering doing a private sale, I suggest not using this company/app. While some team members were helpful along the way, the app is glitchy and nothing has actually been done to rectify my situation. I am regretting using this app and company BIG TIME. Please please please consider going a different route if you can. I wish I had just driven over the state line and done all the DMV paperwork myself for reference…so yeah, it’s pretty bad. I cannot recommend this app or company to anyone in good faith; please try to find a different route.
Yikes…
03/16/2024

1463318

I’ve had issues with the process since I started my purchase and honestly I am really regretting not just doing a private sale. The vehicle I purchased was in a different state so I thought it would be easier to go through a company for safety and efficiency. Boy, was I wrong about it being either of those things! I am now on my second temp tag and my bank has yet to receive the title from Caramel so I may get charged extra. I find the lack if answers from Caramel concerning and really can’t condone them as a business period. Having said that, the app is awful as well. It crashed constantly when I was going through the steps to purchase a vehicle and now I can’t even log in with Google to contact support AGAIN since nothing has been done in MONTHS. If you are considering doing a private sale, I suggest not using this company/app. While some team members were helpful along the way, the app is glitchy and nothing has actually been done to rectify my situation. I am regretting using this app and company BIG TIME. Please please please consider going a different route if you can. I wish I had just driven over the state line and done all the DMV paperwork myself for reference…so yeah, it’s pretty bad. I cannot recommend this app or company to anyone in good faith; please try to find a different route.
Horrible Service
12/03/2024

SFOdesk
I had a truly frustrating experience with Drive Caramel. I listed my car on eBay with the option for full payment within 3 days. By the 7th day, I had received zero communication from Caramel, so I decided to reach out. They informed me they were still waiting on the buyer to make the payment, which was disappointing, but it got worse. When I asked if there was a deadline for payment, they told me there were no deadlines—this immediately raised a red flag.Thanks to eBay providing the buyer's email, I decided to take matters into my own hands and contact the buyer directly. To my surprise, the buyer told me they no longer wanted the car. If I hadn’t reached out, Caramel would have kept waiting indefinitely with no deadlines in place.This lack of urgency and clear rules is unacceptable. I lost potential buyers on other platforms who were ready to purchase because I was waiting on Caramel to process a payment that never came. I will never use Caramel again and will avoid listing cars on platforms where it's an option for payment. Their approach is unprofessional, and I would not recommend them to anyone.
Horrible Service
12/03/2024

SFOdesk

I had a truly frustrating experience with Drive Caramel. I listed my car on eBay with the option for full payment within 3 days. By the 7th day, I had received zero communication from Caramel, so I decided to reach out. They informed me they were still waiting on the buyer to make the payment, which was disappointing, but it got worse. When I asked if there was a deadline for payment, they told me there were no deadlines—this immediately raised a red flag.Thanks to eBay providing the buyer's email, I decided to take matters into my own hands and contact the buyer directly. To my surprise, the buyer told me they no longer wanted the car. If I hadn’t reached out, Caramel would have kept waiting indefinitely with no deadlines in place.This lack of urgency and clear rules is unacceptable. I lost potential buyers on other platforms who were ready to purchase because I was waiting on Caramel to process a payment that never came. I will never use Caramel again and will avoid listing cars on platforms where it's an option for payment. Their approach is unprofessional, and I would not recommend them to anyone.
Slow slow slow
10/04/2024

jrmckee09
The idea is fantastic. Execution is clunky. The app has almost no value. You must log into their website for a more detailed status of your transaction. Even with that you really have no idea how long the transaction or step in the process is going to take. Expect the entire process to take at least a week. Longer if you do not have the title. The peace of mind this service brings is worth three stars alone. The frustration of not knowing how the process is playing out or when you can transfer the car is beyond irritating. The big kicker is there is no call in number to speak with someone. Everything is done through their customer service email. I will the say the customer service reps are quick to respond but I wish you could just call and get the full rundown on the process from an expert.
Slow slow slow
10/04/2024

jrmckee09

The idea is fantastic. Execution is clunky. The app has almost no value. You must log into their website for a more detailed status of your transaction. Even with that you really have no idea how long the transaction or step in the process is going to take. Expect the entire process to take at least a week. Longer if you do not have the title. The peace of mind this service brings is worth three stars alone. The frustration of not knowing how the process is playing out or when you can transfer the car is beyond irritating. The big kicker is there is no call in number to speak with someone. Everything is done through their customer service email. I will the say the customer service reps are quick to respond but I wish you could just call and get the full rundown on the process from an expert.

What’s New Mark Vehicle Picked Up • You can now mark a vehicle as Picked Up directly in the app, making the pickup process faster and more accurate • Minor performance improvements and bug fixes for a smoother experience

Version 1.3.36

6d ago

Data Linked to You

The following data may be collected and linked to your identity:
- Financial Info
- Contact Info
- User Content
- Identifiers
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Financial Info
- Usage Data
- Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Accessibility

Information

Seller
Size
Category
Compatibility
Languages
Age Rating
Copyright

Developer Website

Privacy Policy

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Ratings & Reviews

What’s New

Version 1.3.36

App Privacy

Data Linked to You

Data Not Linked to You

Accessibility

Information

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