Cardano Wallet & Cripto・Paybis +17

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3D secure authentication

I have been using PAYBIS for a year and never had problem now when I try to buy crypto I get an error message that says 3D security
Authentication failure

Can you explain what is that means and how Do I fix it.

Resposta do desenvolvedor ,

Dear customer,

Thank you for reaching out to us and for being a valued Paybis customer for over a year. We’re sorry to hear about the issue you’ve encountered while trying to make a crypto purchase.

The "3D Security Authentication failure" message typically occurs when the authentication process required by your card issuer is not completed successfully. This is a security feature designed to protect your transactions by verifying your identity.

To resolve this issue, we recommend the following steps:

Check with Your Bank: Ensure that your card is enrolled for 3D Secure authentication (often branded as Verified by Visa, Mastercard SecureCode, or similar).
Use a Different Card or Browser: Sometimes, a different payment method or browser can bypass minor technical issues.
Verify Details: Double-check that all card details are entered correctly.


If you’ve tried these steps and still face issues, please reach out to our team at support@paybis.com with details of the transaction. We’ll be happy to investigate further and assist you in resolving the problem promptly.

We value your trust and appreciate your patience as we work to ensure your experience with Paybis remains seamless.

Best regards,
Paybis Team

Limiting accounts horrible support

Trying to buy crypto after making the same transaction yesterday, fully verified my account and they put my account as a security concern. Support is useless, can’t explain or do anything to solve the problem, all they do is say “sorry” trying another credit/debit transaction tomorrow! Merchant is restricted on Apple Pay. Wouldn’t recommend for anyone buy then sending crypto to pay a bill. They will pull the money from your account and give it back in 2 days and declining your transaction and placing a security hold on your fully verified account

Resposta do desenvolvedor ,

Dear customer,

We are sorry to hear about your negative experience.

According to your account, we see that your recent transactions have been declined due to our Security Department's decision.
Unfortunately, we are not able to provide detailed reasoning behind this due to internal security reasons. If we were to provide details, it would harm our security level. We understand that it is inconvenient, but we strive to be the safest exchange on the market.

We would like to stress the point that your account is not restricted in any manner, and you can place new transactions.

A few options that you may try are to switch the card or payment method, for example. We sincerely hope for your understanding on this matter.

Best Regards,
Paybis Team