Care.com Caregiver: Find Jobs 4+

Helpful Job Hunting

There is a lot of opportunity in the Care app to find a job. But most importantly I appreciate the background check that’s offered in which helps connect with families of higher pay. I like how this app allows families to create profiles that states the schedule and some additional in-depth detail of what the job inquires because me as a nanny could review this and see if there is potential of being a good fit for each other. I also am able to create a profile of myself which allows families to review and reach out through private messaging if they’re interested, or if you private message a family they could take a peak at your profile before replying. I’ve had great luck.
The only thing I would recommend to the Care app is if there was a way when families research a nanny name that our personal pay rate is shown with our name. I say this because too often I have families that reach out to me but have an extremely low pay rate to offer which I unfortunately have to pass up because it doesn’t meet my personal needs/qualification.

Needs work + ridiculous new fees

The app is very glitchy. Constantly crashing, delayed notifications, always displaying an “error” message. All of that I was willing to deal with, as I have previously found families to work with, and had used instant bookings. However recently, they have started taking out MAJOR fees from instant bookings. Mind you, that’s PRE tax. They claim this fee is for background checks to “ensure our safety.” I find that very funny because I paid for my own background check. They also claim it’s for a support line, which I have received zero support from, I’m met with an error message every time. I would prefer them to say they are just broke, need money, whatever. Because absolutely nothing has improved, in fact it’s only gotten worse for sitters. I had to cancel a booking because I was not feeling comfortable with it, there are still many fake accounts circulating through the app, and I live in New York City where it is not the safest. After cancelling (mind you I had to cancel probably 10 times because of the error messages), I received a message saying cancelling could affect future bookings. Well then maybe you should actually use the money from your high fees to run real background checks. Get rid of the fake accounts. I have made money off of the app, and found good families to work with so that’s why I am leaving 3 stars. But in the mood to leave one after these stupid fees.

Réponse du développeur ,

Thank you for your feedback and I'm so sorry to hear that you are not having a positive experience with the app. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Please include Reference Number REV-011094 when you message. Deleting and reinstalling the latest version of the app may also be helpful. I can assure you that the profiles on our site are real and we've had many happy members make great connections using our service.

Strange Nanny app. Not sure.

I’m pretty new to this app but it’s pretty strange. First of all, they charge the nanny or caregiver, which no other app or group does. Second, they have an instant job request feature, which I actually just scored a job through so yay. But they charge both nanny and parent a big cut when you get paid through the app. It allows the family to request a one time booking, and if you say yes it makes you wait sometimes forever for actual confirmation. So as far as I know I might be working in two hours because I never heard back one way or the other. It’s ridiculous they don’t make the family confirm one way or the other. And then the app keeps messaging ME to confirm, which I already did. Pretty frustrating. And really bad customer service if you actually want to talk to the company. But yet I seem to have gotten a couple jobs through it. Started out on premium membership for one month which does your background check. Will probably either downgrade or quit soon and use a different service which has better communication and does not charge. Never had issues like this with Sittercity, which I’ve used for 14 years. I’m guessing it’s pretty confusing for the parent also because so many people have very confusing job posts. I’m wondering if half of the ads are even real because everyone has identical wording on their job posts with no specific information.

Réponse du développeur ,

Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the app. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Please include Reference Number REV-009257 when you message. Deleting and reinstalling the latest version of the app may also be helpful.