Care.com: Hire Caregivers 4+

Good network for parents, some problems as a sitter

I have been using Care for a few years, first as a sitter and now as a new parent. The parent side is actually really great, and helped connect me to an almost overwhelming number of great, qualified candidates. I also love that people have to be background checked. But on the caregiver side, the app is less user friendly. It’s harder to get your profile removed or hidden when you stop wanting to take new clients. Also, I have seen sitter profiles where parents who did not hire the sitter were able to leave negative reviews, which affect the sitter’s star rating unfairly. I also don’t think the app should allow people who are offering significantly under the sitter’s stated rate to request a sitter to apply for their job, and I don’t think sitters who are charging significantly more than a job posting offers should be able to apply for the job. Overall, the app does a great job connecting parents and caregivers, but could use work on facilitating some better matches, offering an easier interface for caregivers, and helping to foster respectful professionalism between providers and parents.

Ответ разработчика ,

Thanks for the great review! We'd be happy to help you with the issue you are having. Please reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-015580 when you message.

Terrible App

This app is definitely not worth what they charge. It’s not super user friendly and will force quit often. Even when you pay for a subscription that doesn’t actually pay for the background checks, that’s extra. It also costs extra to manage payments and any tax information you need for a caregiver. What does the subscription get you, just the chance to see the profiles and message potential caregivers in your area. The messaging system is garbage, you would think it would be just like texting except you can’t place the cursor anywhere to edit, you have to delete everything you wrote to get to where you want to edit. You also can’t see everything you type. You can see maybe one sentence until it disappears and you just hope you typed everything correctly. If there aren’t very many caregivers in your area your subscription is extremely useless. The notification system also takes forever. If I received a message from a potential caregiver I probably won’t be notified for an entire day, unless I’m physically opening the app and checking the messages. My final complaint is that I am not able to clear the filters I first put into the app to find caregivers. There is a button that you should be able to click that says “clear all” to reset your search filter, however, it doesn’t actually work, much like everything else on the app. Super don’t recommend this app.

This company does care about there customers

nyone working on the experience of using your website? I have been a member for 10 years (two different accounts) and the website and app still have the same issues they did years ago.
There is no place to categorize potential candidates, except for a heart- pretty rudimentary. It takes forever for anyone to get back to you. You should be able to call pp directly through a hidden number through the app. If not, I should be able to schedule a time to talk right on the website app, which the applicant can decline or suggest a new time- you know like the the rest of the working world? Then when the applicant does not show up to the appointment scheduled, it should be noted- if the can’t even get to phone call on time, what good are they - their rating should reflect this because THEYARE WASTING your PAYING CUSTOMERS valuable time. I waste so much time just trying to nail down a time just to speak to an applicant- 48 to 72 just to have an intro call is unacceptable.
I need to take notes on each person, there is no place to take notes on pp, and when u try to print, it goes out all jumbled and incomplete, probably intentional, and who wants to waste all that paper… Sheryl, CEO, whatever her name is, don’t doingnot even close to a satisfactory job.
I could go on, but I have my own job, DO YOURS. You care about your customers? Your actions and performance speak the opposite.

Ответ разработчика ,

We appreciate your review. We'll be sure to share your feedback with our management team. We are always open to changes that will make the site more functional for our members.