iPhone Screenshots

Description

The CareATC® App offers a fully functional mobile version of our Patient Portal, providing our patients with convenient access to find clinic locations, schedule appointments, review medical records, and more!

Key Features:
• Appointment Scheduling
• Prescription Refills
• Health Assessment Results
• Medical Records
• Location Finder / Mapping
• Health Education Library
• Wellness Newsletters
• Profile Management
• PHA Live!

What’s New

Version 4.17

We're constantly improving the CareATC mobile app and adding new features to serve you better. In this release, we're excited to announce the following updates.

• Security updates, bug fixes, and performance improvements.

Ratings and Reviews

3.0 out of 5
49 Ratings

49 Ratings

itsalmostover ,

Hasn’t been fully functional as of late

I generally like this app however, for the past several days, making an appointment or trying to use the provider messaging feature goes straight to an oops!/time out/try again later type of response. So...
Are you guys looking into fixing the bugs, performing diagnostics to provide us with a successful update? Would be much appreciated.

Developer Response ,

Oh no! This doesn't sound right - have you been able to get this resolved? If not, can you send a screen shot to productsupport@careatc.com so we can look into it?

Lisaloo467 ,

So frustrating

The only thing I like about the app is being able to see past records. Other than that it’s just frustrating. It’s impossible to make an appointment. If I choose, “I’m not feeling well” there are NEVER appointments available. If I choose “Follow up” there are appointments at least a week out. My son was sick this week so I tried to make an appointment. I made one a week out and figured if he wasn’t still sick I could cancel it. I kept checking back hoping someone would cancel and I could get him in. After 4 days of fever I finally called the clinic directly to ask them to call me if someone cancels and I got the response- of course we have appointments available! What’s the point of the app if you can’t make appointments on it? The only real way to get an appointment closer than a week out is to call the clinic directly or go in person and say you need an appointment. If you call the toll free number to try to schedule you get exactly what’s on the app, and they just say, “go find another doctor.” If it weren’t for the medical records, I’d delete the app completely. From now on I’ll just call the clinic directly and give the poor nurses even more work since it’s the only way to make an appointment.

Developer Response ,

Sorry to hear this. We are working to create more availability for patients from the mobile app. We will take your feedback into consideration as we continue to improve.

julie4000 ,

Cannot export health assessment report booklet

This review comes after MULTIPLE attempts to resolve the issue with CareATC. Health assessment results are sent in the form of a short summary booklet. Even on the website, this is all you can access. However, from the app, the entire booklet, including multiple years of history, is available as a PDF. The one-star rating for this app is a result of not being able to print, text, save, email, or otherwise export said PDF. All you can do is view it. And no support on the company website. Extremely disappointed that I cannot share this information with my doctor. I have brought this to the attention of CareATC with no results.

Follow up: the latest version seems to have resolved the issue. I can now export the PDF. Changing rating from one star to four for improved functionality. Took two months to resolve.

Developer Response ,

Hi Julie- We are sorry you are having this experience. You should be able to share your PHA booklet however you please. Have you tried to do so in the most recent updated version of the app (v4.9)? If not, would you mind trying to do so and then sending an email to productsupport (@) careatc.com if it is still not working?

App Privacy

The developer, CareATC, Inc., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:

  • Location

Data Linked to You

The following data may be collected and linked to your identity:

  • Location
  • Contact Info
  • Identifiers
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

You May Also Like