CareATC +17

When I added this app, there was no Manage Prescriptions button (as displayed in the app description screenshot).

I have the most recent version of this app.

tabascotim1,
We are sorry you are having trouble with the application. We will be able to better assist you with this specific issue if you'd please contact us at MemberSupport@careatc.com. Thank you.

I generally like this app however, for the past several days, making an appointment or trying to use the provider messaging feature goes straight to an oops!/time out/try again later type of response. So...
Are you guys looking into fixing the bugs, performing diagnostics to provide us with a successful update? Would be much appreciated.

Oh no! This doesn't sound right - have you been able to get this resolved? If not, can you send a screen shot to productsupport@careatc.com so we can look into it?

The only thing I like about the app is being able to see past records. Other than that it’s just frustrating. It’s impossible to make an appointment. If I choose, “I’m not feeling well” there are NEVER appointments available. If I choose “Follow up” there are appointments at least a week out. My son was sick this week so I tried to make an appointment. I made one a week out and figured if he wasn’t still sick I could cancel it. I kept checking back hoping someone would cancel and I could get him in. After 4 days of fever I finally called the clinic directly to ask them to call me if someone cancels and I got the response- of course we have appointments available! What’s the point of the app if you can’t make appointments on it? The only real way to get an appointment closer than a week out is to call the clinic directly or go in person and say you need an appointment. If you call the toll free number to try to schedule you get exactly what’s on the app, and they just say, “go find another doctor.” If it weren’t for the medical records, I’d delete the app completely. From now on I’ll just call the clinic directly and give the poor nurses even more work since it’s the only way to make an appointment.

Sorry to hear this. We are working to create more availability for patients from the mobile app. We will take your feedback into consideration as we continue to improve.