CareFirst 4+

Honestly all of it is horrible - their website and this app and it makes no sense why. This is BCBS, it is one of the most profitable companies in the world, and we both cannot use the BCBS app or site resources despite not even at least being a BCN insurance offshoot. Logging in to the app or site is hit or miss, mostly miss for M O N T H S, now I can’t actually submit a claim UNLESS I go to the mobile app to save a draft, then complete it on a desktop because no attachment will save via mobile (I don’t want to use an app to get this stupid claim in it just won’t let me start one on any browser), but now the whole system fails to let me upload my superbill. Why does it never actually work? What do I do wait months instead of weeks to get my claim processed by mail? Because last time it was never actually processed. Copy and paste? No, it’ll shoot you to the bottom of a wrapped browser page and you can’t navigate any more. Heck, even the logo is somehow a very poorly cut out pixel mess that doesn’t even load appropriately. They can’t even get wrapping a basic website right or logging into their system at all. The irony is this wastes their money since BCBS has a more robust setup for other BCBS plans they refuse to utilize. What a joke

I am sure that anyone that works at BCBS and needs help within this app is secretly using another insurance!
I do all my business on my phone and have successfully ordered deliveries and all times of the day, any day of the week at any time of the year for food service companies from large national/International vendors, small boutique vendors, local & national produce vendors and even a made to order vendor - NEVER have I had as much headaches as when using this sad excuse of an “app” from such a world wide company as BCBS!
It could be that this “CareFirst” is a smaller unit in Maryland and not able to be part of the behemoth’s web management system but I doubt it. It absolutely makes no sense how utterly nonsensical, useless & unnerving this stinky mess is to use…
Sadly we are tied to this “insurance” choice for one year or until the idiot that decided this one was better and more accomodating than Cigna hears enough angry users’ calls demanding better use of hard earned monthly pay for insurance.
Meanwhile, what a piece of nothing is this “app.”

This app is stunningly bad. Truly. It’s so bad, so unusable it makes worry that the company providing it actually has my sensitive personal information. Like, if they’re ok with have such a spectacular failure of technology out there that users can actually see, what other completely malfunctioning tech are they ok with behind the scenes?! I can’t believe they let this thing stay in the App Store. I mean, the bar here is not high, I’m just looking for things like a functional login.

It’s hard because I need a way to find in-network doctors and such and trying to navigate a health insurance company is already brutal enough, this app makes doing that work impossible. This app does one thing extremely well though… it completely represents why people hate insurance companies. Broken, difficult to use and endlessly frustrating.