CareSource 12+

Half of the links in the app don’t work (“Find a Pharmacy”, “cost estimator”, etc). I keep having to open up links on Google Chrome, both on my mobile devices and Mac to get the site to work. Health insurance is something that can be needed at anytime and this information is important. I shouldn’t have to open 5 tabs and *hope* they load to find the information I need.

Thanks for sharing your experience with us. You can give our Member Services team a call M-F using the phone number on the back of your ID card. Our team will be happy to help work together with you to find a solution.

Can only log into the app 10% of the time. It’s the most frustrating thing about it. I’d like to have access to see which providers I can use to make setting up appointments easier but it looks like I’ll have to call every doctors office to find who takes caresource! Or wait on hold for 30 minutes. It’s a little ridiculous when there is a website and app that has these features but neither of them work! I would rate two stars because the app is set up with all the information needed to make things easier, however all of these problems logging in is way too frustrating. I’ve read the reviews and I’m apparently not the only one with these problems, fix it please!

Thank you for reaching out. This issue has been resolved by our team. If you need help with anything, please do not hesitate to contact our member services team using the phone number on the back of your ID card. They will be more than happy to assist you. You can also use our Find A Doctor tool is also available through CareSource.com

The Care Source app rarely loads when I need it too and it is very difficult to make a payment to them. I have tried unsuccessfully for months to set up automatic payments and the function simply will not work. Since autopay does not work I have to pay my bill monthly but the site that Care Source uses to accept online payments does not work. Sometimes it will let me pay my bill and sometimes it will not, which causes missed payments which are then followed up with letters stating that Care Source will drop my coverage if I don't promptly pay my bill.
So dear Care Source, I would gladly pay my bill if you would simply accept my payments.

Thanks for sharing your experience with us. We're so sorry to hear you're having trouble with our automatic payments. For secure, personalized help with your payment, our Member Services team will be happy to assist. You can give our team a call using the phone number on the back of your ID card.