Carl: Plant & Tree Identifier 4+

This app is great for people who don’t know how to keep track of watering. I love how it gives reminders as well as keeps me on track with care and gives me instructions on how to care for plants. I also love how it gives information on specific plants. Taking pictures is so easy and adding each plant to my plants is a fun way of keeping everything in order and finding everything easily.
The only downfall is the app is a little expensive don’t know if I’ll be keeping my subscription $7.99 a week is a little pricey.

Dear Valued Customer! Thank you for sharing your positive feedback! It's great to hear that you find the app helpful in keeping track of watering, providing reminders, and offering detailed care instructions for your plants. We're thrilled that you appreciate the convenience of taking pictures and organizing your plants within the app.If you have any suggestions or specific features you'd like to see in the app, please feel free to share them with us at support@carlapp.net. We value your input and aim to continuously improve Carl to meet the needs and expectations of our users. Have a lovely day!

App has yet to diagnose one of my plant problems correctly. It has trouble identifying my plants. I am more than disappointed. What a waste of money! I purchased it based on the fact that it said I could use photos of my plants to identify a problem with my plants. Every time I send pictures of my plants, it pulls up three possibilities but none of them even look close to my plants leaves and they seem to be the same for a variety of different leaves and plants. This app was obviously released before they had developed enough variables to properly diagnose and treat plants. Total waste of money! The only thing it does provide is a set of how to’s for your plant so you could narrow it down yourself, but I could get that info from the internet without buying the app. Also my bad, I was not looking to record every time I water etc. I just find the app to be less
That user friendly or what I expected. But maybe it will be great for you if you like recording details of plant care. I don’t have time for that.

Dear Valued Customer! Thank you for letting us know about this situation. We regret to hear of this situation and wish to resolve this as soon as possible for yourself, as well as, other customers which may be experiencing similar situations. We are continually working on improving our app and your feedback is a great help for future development. From our side, we are aimed to improve the algorithms to make the identification more accurate. Please, try putting a plant in a light place to make it clearly visible for the camera. You may also try changing the angle of the photo. In addition, make sure it is a unique plant object in the photo and the camera is well-focused on it. Please, be assured we are listening to your insights and encourage you to reach out to our support team at the support@carlapp.net email address if you have any additional questions or concerns. Our app developers are consistently looking for ways to improve the app and will take this feedback into consideration. Our team will continue to update and refine the app. We hope you will keep the app, and go on the journey with us. Have a wonderful day!

I never got to the point that I need to leave a bad review for an app, but Carl is so disappointing. I was looking for apps helping me better taking care of my plants. Carl requires membership to have access to the app. I continued with three day free trial and 7.99/ week after that out of curiosity. I’m willing to pay for good service. However, I couldn’t find my plants and the interface was also not ideal. I canceled the membership in the app immediately and never used it again. Surprisingly, I found it kept charging me for 7.99 per week afterwards until I canceled from apple’s subscription. I tried to communicate with customer service and the only access is the write feedback in the app. Interestingly, it always shows “something went wrong” message when I click on the messages in “My feedback.” Carl really need to improve their product, both frontend and backend, and work on increasing the database. I strongly disrecommended this app based on my awful experience.

Dear Valued Customer! To begin with, we want to thank you for being interested in our app and for purchasing. We really appreciate the details you've included about your experience with Carl. We regret to hear of this situation and that Carl app did not live up to your expectations. We are continually working on improving our app and your feedback is a great help for future development. Secondly, we are working on improvement of the algorithms to make the identification more accurate. Please, try putting a plant in a light place to make it clearly visible for the camera. You may also try changing the angle of the photo. It would be much appreciated if you can share with us your suggestions on how to improve the interface and the product overall. Please, be assured we are listening to your insights and encourage you to reach out to our support team at the support@carlapp.net email address. Our app developers are consistently looking for ways to improve the app and will take this feedback into consideration. Our team will continue to update and refine the app. We hope you will keep the app, and go on the journey with us. Have a wonderful day!