Welcome to the CarMax app. Designed to make your next car journey more convenient, whether you’re buying with us, scheduling a test drive or paying off your loan. Download and get started today!
CARMAX APP FEATURES:
Find the right car for you:
• Save time searching with a nationwide inventory of 40,000+ used cars, SUVs, and trucks.
• See car details and interior and exterior photos.
• Ship vehicles to your closest store and schedule a test drive at your convenience.
Customize your search:
• Favorite cars and save searches.
• Get alerts for changes to your saved cars and favorites.
On My Way:
· Alert us when you are leaving for your appointment, and our associates will be ready for your arrival.
Shop around from one place:
· Shop cars in our nationwide inventory
· Get free vehicle history reports
· Get pre-qualified
· Make financing payments
At CarMax, we’ve got your back. That’s why we offer:
1. A 30-Day Money Back Guarantee on every car (up to 1500 miles). 2. Discounts directly from the app for customers who buy with us.
3. Upfront prices, clearly marked on every car.
Download the CarMax app now and find your next used car, whether you’re on the lot or on the go.
Thanks for downloading the CarMax app! We are working hard to constantly deliver value and make your life more convenient. In this version, we've made enhancements to improve your experience.
Ratings and Reviews
New App is GAME CHANGING!!
CarMax’s new app has COMPLETELY changed the game for them. I’ve been a long time fan of CarMax and a large shareholder, but felt the company may slip away into irrelevance with their lagging technology. The new app shows that they’re serious about their technology and trying to turn that all around.
CarMax has always seemed to prioritize a desktop experience and ignore app. Personally I love to browse on my phone at night and I know family members that don’t even have a computer and just use their phone. Data is also showing that more and more people are using an App over web. Even with this transition, it felt like CarMax stubbornly believed that people wouldn’t use an app to buy a car.
The new app changes all that. The design is simple, clean, and intuitive. There’s no longer a bunch of annoying web views, and the app adds new features that could never be done on desktop! Such as the ability to tell CarMax you’re on your way.
I’m also impressed that CarMax had the guts to just completely redo the app. Inherently this will create some bugs, but the changes are well worth it.
I was thinking of selling my CarMax stock, but after this I’ll probably be willing to buy more! Looking forward to the future changes. The new CarMax looks good!
I recently retired and I am selling a third vehicle. Carmax was recommended by a friend, so I decided to give them a shot. I downloaded the app, created an account and filled in the requested information about my vehicle. Great! Easy to download and navigate. I was given an offer of $10,400. Reasonable for the vehicle. So I set up a n appointment with the local office to sell the vehicle. Online communication was great, everyone I had contact with was friendly and professional. The check in process was easy and I was taken care of expeditiously. Now we get to the one star. I say in the waiting room and watch a young inspect the vehicle and drive around the parking lot a few times. About 15 minutes later they came back with an offer$2,900 below the online offer. The reason? The clutch is rattling on my automatic transmission. When I questioned them, he came back and stated that it’s making a whirring noise. Now I did not by the vehicle new. But it has been meticulously maintained by the same local shop since I have owned it. Never has there been an issue with the transmission. One month ago, new breaks all around, transmission fluid replaced, oil changes and the tires replaced at Costco less than $10,000 miles ago. I should have known better. So if you are looking to purchase a vehicle and you are working on building credit, maybe it’s the place for you. But if you are looking to sell them a vehicle, don’t bother.
Developer Response ,
We’d like a chance to learn more about your experience with our store team. Please e-mail us at firstname.lastname@example.org with additional information, and we’d be happy to connect with you further. – CarMax App Team
Good luck locking in a transfer
For 5 years I’ve bought from CarMax 4 trucks and on my 5th. This has been the worst experience , hassle and run around I’ve ever had with this dealership . After many hurdles trying to find a truck I (thought) had a truck locked in through the CM app to buy a truck . The next day I call my sales consultant for them to tell me someone was interested in buying THE NEXT DAY, and was put on a 7 day hold with no sale . This process has been very aggravating considering this is the 3rd truck I’m attempting to buy from this store because the first truck I planned to buy had clearly been beatin off road with frame rust and door jam rust on a 1 year old truck with only 18k that’s unacceptable. Loosing a truck when I reserved it a day in advanced before someone else put it on hold a day later , unacceptable. Waiting on a truck now that I payed for transfer Friday . It is now Wednesday and it still hasn’t even been shipped . I’m swearing off this dealership after this past experience it has been garbage . Only reason I’m going to purchase this truck i plan to buy whenever it gets here is ONLY because the availability in your inventory and I need a truck NOW! Going on 3 weeks with this ordeal
Data Used to Track You
The following data may be used to track you across apps and websites owned by other companies:
Data Linked to You
The following data may be collected and linked to your identity:
- Contact Info
- User Content
- Usage Data
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Financial Info
- Search History
Privacy practices may vary, for example, based on the features you use or your age. Learn More
- CarMax Business Services, LLC
- 57.3 MB
- Requires iOS 15.0 or later.
- Requires iPadOS 15.0 or later.
- iPod touch
- Requires iOS 15.0 or later.
- Age Rating
- This app may use your location even when it isn’t open, which can decrease battery life.
- © 2021 CarMax Business Services, LLC