CarParts.com 17+

Terrible shipping

They have good quality parts, and they have most of the things you are looking for. However the shipping is super expensive, they charge you to ship each item. They say they’ll get here on certain day and they’ll get here a week later. Have never gotten a package on the day they say will get here.

Sent me the wrong part refuses to have any form of honor and send me a refund or my part

I spent 20 minutes in the phone with a “Christian” and clearly stated I wanted a replacement part they said that he would put in a request for a replacement I stated “ it’s not my fault you guys sent me the wrong part it shouldn’t be a request if it’s going to be a request I would just like a refund.” He assured me it was not going to be a request and instead was going to be expedited to me in 2 days at the end of the call he states ” the company will reach out to me based on my request” I immediately stated “I do not want the replacement and instead would like to receive a refund” man put me back on hold came back later talking about it’ll be “30+ days” after they receive the wrong part they sent me after asking to speak to the manager or someone of higher authority he stated he was in another call and couldn’t come to the phone and my best bet was to call back later which is a joke not professional solutions to problems they fix not professional business practices 1/10 would not do business with this company again

Developer Response ,

I'm truly sorry to hear about the frustrating experience you encountered. It's unacceptable that you didn't receive the resolution you requested and were provided with conflicting information during your call. I want to clarify our process: we have a 60-day return policy, and refunds are typically processed within 5 business days after we receive and inspect the returned item, not the 30+ days as mentioned. Your time and concerns are incredibly important to us, and we sincerely apologize for any inconvenience caused.

Rest assured, we take your feedback seriously, and we're committed to addressing this matter internally to improve communication and resolution for all our customers in the future. If you'd like to discuss this further or if there's anything else we can assist you with, please don't hesitate to reach out to us at 1-866-545-4653. We're here to help.

Shipping and Parts

Saving hand over fist with shopping from them. Shipping does eat away at some of those savings, but I still saved time money and time. Great selection and beats driving around from parts store to parts store looking for what you need. The people working at the brick and mortar places dont know of the right part a lot of time either. Where as here I can type in my vehicle and find the exact part I need and it come directly to me. No lost time driving around. Loving this app.