Carrier CliMate 4+

This app does perform the basic functions of my single head split unit, but it leaves a lot to be desired.

1. Authentication - please add support for FaceID for easier login or at least stop signing me out so frequently
2. Home automation - please add support for home automation integrations like Alexa, SmartThings, Google, etc
3. Grammar - several screens have messages written with very poor English grammar
4. Temperature control input - I find the circle temperature input hard to use, my finger is always covering the number and it can be hard to make single increments
5. I also have an account for Carrier Infinity and I was disappointed that I had to create a separate account to use this app. But I’ll get over this one if you add FaceID :)

I had my split system installed during the pandemic last August. I paid extra for the Wi-Fi because I’m frequently away from home and come home late. The Carrier authorized installer put the app on my iPhone, showed me how it works but I never used it in 2020 due to pandemic and always home. This year (2021) split units all show offline. Called installer, told call Carrier for WiFi. First 2 calls on hold for an hour and get disconnected. 3rd time I get connected to technical assistance after 40 min. She takes all my info and says this needs to be escalated, we will get back to you. Next day I get email to call installer. Awful service. I realize I’m on my own. I started thinking about it and what changed since last year. I have three split systems, so it seems unlikely all three would fail within less than a year. I got a new iPhone and a new Comcast Xfinity router. Long story short, it’s the Comcast Xfinity router that will not allow the Carrier units to stay connected to WiFi. I connected a Netgear router to my Xfinity provided router. Connected split system to Netgear router and system has been working for over a week as it should. I even disconnected power from router to confirm it still works and it does. I hope this helps others because I was very frustrated over the last month.

Just had to say thank you to the devs and carrier for updating this app to 2.0. The UI is SO much better. There is increased functionality, for example I can now “boost” mode from my phone, that was not there before. I also love the added functionality of the specific positioning angles (BOTH up/down and left/right!). If you didn’t like your experience with the previous version I would definitely give this app a try again, I think carrier and the devs put in some quality work into their update and I’m thankful because I can be even lazier and not have to get the remote for my split system. I hope they get more nice reviews for this update they deserve it.