Screenshots

Description

Solving challenging HVAC/R problems is your job. Helping you get the right parts, supplies and equipment you need is ours. Whether it is for warranty repairs for Carrier Equipment or for non-warranty repairs on any make or any brand of equipment, the Carrier Service Technician app can help identify the right part.
The Carrier Service Technician app provides an easy to use, powerful app that is designed to help the technician standing in front of a unit. The app helps them at the job site to find out what parts they need to make repairs, and it has an on-board GPS to help identify the closest location to find the parts.
Key Features:
• Search by scanning serial bar code, entering serial number or entering model number
• Quickly locate parts list for equipment
• View relevant technical literature for equipment, including advanced filtering options
• Lookup warranty entitlement and service history based on serial number
• Locate the nearest Parts Sales Center and get directions
• Selection and Cross-reference tool for Totaline parts
• Ability to create jobs and add parts to jobs for future reference
• Optional HVACPartners authentication for access to restricted literature
• Product catalog equipment lookup
• Tech Tips videos
• Interactive Troubleshooting for step-by-step diagnostics
• Bluetooth pairing for real time diagnostic information including fault data, real-time system operating information, and support for remote firmware updates on compatible systems.Solving challenging HVAC/R problems is your job. Helping you get the right parts, supplies and equipment you need is ours. Whether it is for warranty repairs for Carrier Equipment or for non-warranty repairs on any make or any brand of equipment, the Carrier Service Technician app can help identify the right part.

The Carrier Service Technician app provides an easy to use, powerful app that is designed to help the technician standing in front of a unit. The app helps them at the job site to find out what parts they need to make repairs, and it has an on-board GPS to help identify the closest location to find the parts.

Key Features:

• Search by scanning serial bar code, entering serial number or entering model number
• Quickly locate parts list for equipment
• View relevant technical literature for equipment, including advanced filtering options
• Lookup warranty entitlement and service history based on serial number
• Locate the nearest Parts Sales Center and get directions
• Selection and Cross-reference tool for Totaline parts
• Ability to create jobs and add parts to jobs for future reference
• Optional HVACPartners authentication for access to restricted literature
• Product catalog equipment lookup

What’s New

Version 3.1

Part Availability: logged in users can view real time part availability for select locations. Simply tap “Part Availability” in the parts list for a particular part to view its stock. Note: Not all equipment, parts, distributors, and locations currently support this feature.


Improved store locator for better location data. When loading this version of the app, users will need to select their favorite store again to utilize the new locator.

Ratings and Reviews

3.5 out of 5
16 Ratings

16 Ratings

808hawaiihvac ,

Great app!

Love this app. So user friendly and easy to look up model #s by just punching in the serial #. Helps to determine if a unit is under warranty or not. All techs should use this app!

Jst4funn ,

This app is useless!!!

I am a service tech. When app was called Totaline it worked perfectly. Now I cannot get any technical or warranty info. Getting someone to answer emails or phone calls regarding this issue is like pulling teeth. The developer is as useless as the app. Very frustrated. Bet I’ll be recommending your hvac products in the future while in the field. Actual score would be a minus 5 if possible.

packrat66 ,

Coming along

I use this app several times a week. Get a partners login to unlock full potential.

App Privacy

The developer, Carrier Corporation, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Not Collected

The developer does not collect any data from this app.

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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