Carrington Mobile 4+

DO NOT USE APP FOR PAYMENTS! App gave me an error 3 times when attempting to make a payment. No success, based on the errors, so I scheduled payment through my bank’s bill pay. Lo and behold, I get a deduction in my account from the payment that was never completed in Carrington’s app, AND they received my bill pay payment. They won’t refund the one from their erroneous app without a statement on bank letterhead showing both payments, yet they tell me I don’t have a payment due until January, which indicates they are in receipt of two payments.

Hi. Thank you so much for the feedback. We're sorry to hear that you are encountering this issue. If you would, please email us at mobile@carringtonms.com to share additional information that will allow us to further improve your experience.

I give it 5 stars now that they had added a payment link to make payments quick and easy on the landing page. The only improvement I would suggest is making it front and center rather than the manage my mortgage link which is a sales link trying to encourage refinance.
Overall great and simple once you learn it.

Hi, we’re so happy to hear you’re enjoying the experience with our new Carrington Mobile App! Thank you for taking the time to share your feedback.

I never had a problem with the old app. This upgrade I did everything correctly and my loan showed through the website and the new app. Checked my profile, set up my biometrics and EVERYTHING was listed. Went in to pay May’s payment and app stated that it had no loan information! WHAT!!! Went to the website only to see there are technical difficulties. Try using the other options. I do not have time to sit on the phone, I am not paying extra for the other services. When will this problem be fixed and when will it go down again? This needs to be fixed, was this even tested before revoking the other Carrington app. Do not recommend this upgrade.

Hi Donsprincess_84. Thank you so much for the feedback. We're sorry to hear that you are encountering this issue. If you would, please email us at mobile@carringtonms.com to share additional information that will allow us to further improve your experience.