Cartegraph Asset Management 4+

I have been using the Cartegraph app to input signs into our system. First the app KILLS the phones battery. After 90 minutes my battery drains from 100% to 30%. Second, roughly 20% of the time the app crashes after taking a picture and trying to upload it. The app will restart and you will need to take the picture again. Aggravating. Especially if you are trying to be efficient and move from sign to sign.

Sorry to hear about the troubles you are having with. We would like to learn more about the device you are using to troubleshoot further why your battery is draining and the app is crashing capturing pictures. Please contact support@opengov.com and our team can help troubleshoot and resolve these issues for you.

Like the title says, it was clearly rushed during development and I had an opportunity to meet the developers. All very good people and it’s probably not there fault but still this thing never works.

So first things first it absolutely cooks your phone/tablets battery. I’m talking in a hour and a half your phone goes from 100%-9%, how can I be productive during my work day with that kind of battery life?? Next, if I don’t have full 5G service(which is almost never) the app refuses to upload the pictures I need to upload. It just deletes all of them and I have to go back and do the exact thing I had just done, I do this for every other task assigned to me. ALSO while going through the map on the app, you can’t rotate or change the orientation of the map? which for my job that’s very important because it requires the precise location of each task and in certain areas there are tons of tasks on top of each other. Not only all of those issues my team and I experience, the app will straight up just crash and never run for you. With no ability to log in after it crashing for absolutely 0 reason, just can’t use it. I make almost double my paycheck in overtime which requires me to work extra hours(obviously) and this app makes it almost IMPOSSIBLE to do that, so my disdain for this app is through the roof because now it’s affecting my ability to pay my bills.

Take the app offline and fix it. For the love of god.

Sorry to hear about the troubles you are having with. Please contact support@opengov.com and our team can help troubleshoot and resolve these issues for you.

I was Forced to switch to this app (Unfortunately ) and for my job I need to be able to see the date the w/o was created along with the picture in the List (like the old app did) to be able to plan my day. This app makes me have to click on each w/o individually and that takes way too much time and it puts me behind. The pictures don’t like to load when taken through the app even though it acts like it’s going to upload and then kicks it back even though I have 5G service. I sent an email but no one has responded to it. The old cartegraph wasn’t perfect but this one makes it 10Xs better…. It shows 2 stars on my review but I only gave it 1 star…

Thank you for your feedback. You should not be missing options in the new app. The display of your work is displayed as a list or as cards. Switching to a card mode on the right side above the list will show the image and fields of your choice such as the entry date. A quick video on “Customizing Task / Requests” and “List Anchored to bottom” can be found here to explain more https://opengov.my.site.com/support/s/article/01a05541-4ac0-4fba-94f8-65c983ec02f7. We would like to assist you with the troubles you are experiencing and recommend contacting our technical support at support@opengov.com or through our website https://opengov.my.site.com/support/s/contactsupport. We will also look for the email you sent to follow up.