Casa App: by Casa de Corazón 12+

Paid for subscription but running into load issues

I pay monthly for the subscription so that I can check the app throughout the day, but for the past week and a half the app keeps forgetting I have the subscription and prompting me to get one, and when I click to get one it loads a message saying I already have a subscription, then moves to a never ending loading screen. I’m not sure why this continues to happen, but I’m paying for a service I’m not able to use and it’s frustrating. It’s worth the money if it works, so hoping it’s a system error that can be corrected? Looks like others have run into the same issue…

Absurd for a paid app

Normally I would not give one star but as this is critical information that is provided at no charge by every other daycare it absolutely should work flawlessly here since we are paying for it. Every bad review already lists the issues I am experiencing so I won’t go through listing them out again. I find it very disingenuous and downright condescending that someone replies to all these bad reviews as the developer, yet not a single issue has ever been resolved based on what I’m experiencing. It is very clear to me that someone threw this app together and has no intention of ever resolving the issues. Perhaps consider that this one issue is enough for people to think negatively about the entire business and to share this with other parents considering Casa. It’s really a shame that the staff at the center do such a wonderful job and some lazy “developer” and corporate IT person put next to no effort into this. Until the app works properly I will continue to share this with anyone who asks me about Casa. These fixes are way too easy to get done for this to still be an issue. Do better!

Many bugs

The app is good on the fact it offers communication with teachers, have the songs and everyday schedule for meals. However the app is very bugged. Very often it forgets I already have a subscription and keeps asking me to pay. It doesn’t matter I click on verify subscription or pretend I’ll pay again just for the system to recognize I have an active subscription. Or delete the app and reinstall it. Or restart my phone. So it is VERY annoying. I don’t know if it’s a monthly subscription problem. I’m very tired of not being able to check on my kid updates. I hope this has a fix released soon.

Developer Response ,

Thank you for your feedback. We are happy that you enjoy the various features that the Casa App offers. We are aware of the issues mentioned and are working with our team to ensure that the issues do not happen in the future.