Cash App 4+

I absolutely love this app. Money transferring is incredibly easy, and the app overall is incredibly user-friendly. It’s my personal favorite not only because it’s easy to use, but I absolutely love the discounts via boosts you can apply to your card. However,Something that’s hard when it comes down to the boosts is that the majority of the boosts I get are not for things that are local to me. My suggestion would to be pushing out boosts that are more universal. My top two favorite boosts are 10%-15% off any grocery store, and the $1.00 off any coffee shop. The app would get a much higher rating from me if those two options were permanent options that we could choose from. They are more than likely the two most used ones anyway. My only other suggestion for the app would to create an easier and more user-friendly path to customer care via app. If I have an issue it’s always “contact the merchant”And that’s stressful because not every concern that I have is always a refund. So I would’ve given the app a higher rating given that customer care would be easier to get in contact with. My suggestions would be either having a phone number that somebody can call, or an in-app chat for customer care. Overall I really love the app. It’s save me a lot of money, and I highly recommend it overall to most people. It’s my preferred method to handle my money.

Hi Shelby! Thanks so much for taking the time to share your thoughts with us about Boosts. We're always experimenting with offering different ones, and we appreciate your feedback in terms of what works best for our customers and we'll definitely pass it along to our team. As far as our current support options go, we’re hoping to have a dedicated phone line soon, as it's a request we see often, but we don't have a timeline for it just yet. For any questions you may have, feel free to reach out to us here: http://squ.re/cashhelp.

After using the app for a couple years, I have had a pretty positive experience, I use direct deposit and use it as my main source of managing my funds. I get paid early and direct deposits from other stuff comes in quick too. Able to pay my friends and family quickly, I would say the only time I had a bad experience is when someone got my card and cashapp did not refund my money. Used at McDonald’s over and over and in my foolishness sent the wrong person money on accident. Cash app didn’t do anything sadly and the person got away with my funds. I have to say in conclusion the app has a lot of features and convenience, but the company lacks the empathy and insurance surrounding your funds. It’s definitely better to have your main income in the bank and use cashapp secondary. I currently use it primarily but would not recommend it. They offer a cash advance that I was able to get up to couple hundred dollars before pay which is very awesome. That is definitely the big perk about using the app as your main fund source, that and the 2 day early pay. Of course they also have discounts at a bunch of different restaurants and stores when using your card you just have to choose the boost you want. Definitely enjoy using the app and card, the convenience and usability is far from others. Being able to load money from a bunch of places for $1, no atm fees if you deposit a certain amount a month, just a bunch of perks and features.

Hi Tristan! We appreciate your review, and thanks for sharing this with us. We’re always looking to improve our products based on customers’ feedback and enjoy hearing how we can make Cash App as useful as it can be. Regarding payments, we recommend confirming the recipient by tapping their display image to view their Profile. We'll make sure to pass your comments to the rest of the team. If there's anything pending from our side about the unrecognized payments, don't hesitate to reach out at https://help.cash.app/3128 for more help.

I really wish that cash app would do better about how refunds are able to be returned to senders, especially when a service has not been completed. They leave up to the recipient on whether or not if they want to return the money or not. Some people are not that honest and will not return money and that is not okay. You have scammers on there who create accounts for non existent businesses that steal people's money and it never gets return because the person changes their info and these thieves keep the payments. it's not okay. Your good, but it could be better.

Follow up:
I recently contacted the recipient about getting the money back on an a service that was not completed and the recipient declined the return transaction. This is after I I was told to reach out to the recipient by Cash App support and like I said, the recipient declined the transaction. I still say, it is not okay to give the recipient the option to determine whether or not they will give the money back. Some people are not as forth coming and honest. At this point, it's not even about the money, it's about the principle. I highly doubt that Cash app is unaware that there are dishonest people on here using their app to lie and steal from other Cash app users. That's why I said, what is the harm in creating an option for a sender to reverse a payment or something.

We hear you and we totally understand how inconvenient a scam situation can be. We generally recommend using the app with the same caution you would with physical cash - only sending payments to others you know and trust. If there's an account you'd like to report, please send us any screenshots, the $cashtag, or other evidence you may have. You can get in contact here: https://help.cash.app/3128.