Catapult One: Sports Training 4+

Best available to consumers!

I’ve had the PLAYR pod and vest for the last few years and have really enjoyed it!! Seen improvements in my game by analyzing my statistics and seeing where I can improve.

Whenever I’ve had an issue with the pod or vest, the support team (Killian & Ryan) have been really responsive and helpful! Even when they’re across the ocean, the PLAYR team will do what it takes to help with any issues!!

개발자 답변 ,

Thanks for the feedback! Really glad you're enjoying PLAYR.

Doesn’t work Consistently Customer Suport NOT Diligent

I’ve had the pod for several months now and found that you have to figure out the application and app on your own. A simple manual on step by step processes would be nice. When my pod and vest stopped working on a consistent and reliable basis I reached out to customer support. They would respond without any real support or solution. They would ask me to do a walking test which I did two days after the request and replied with the result as well as information about matches played where one the pod worked and the second match it failed.
No response and then they kick you out of the ticket after 7 days of not responding. The problem is I responded within 4. I have had several back and forth emails and customer support members is willing to work with you completely. They leave you hanging!!!! I believe they leave you hanging until after your warranty is out. NOT PLEASED with with the support.
........
Again it continues to close my support after 7 days when in fact I’ve responded to the techs email 3 times this go around within the 7 days. Never had an issue with other support follow ups before in my life. Simply “ ##- Please type your reply above this line -##”
is not a difficult to do. Defiantly thinking they are avoiding my concerns because they need to replace the pod and vest because it continues to fail and work sporadically.

개발자 답변 ,

Hi, sorry to hear about these issues. We aim to respond as fast as possible and will help all customers in and out of warranty. Our team will be in contact later today to try and help. Thanks.

mediocre

i love the idea of being able to track my stats and ive gotten better and more consistent but there is just too many bugs. When i try to delete a session the app crashes. i can no longer see the feature myself vs community vs pro and that was a thing that i was very much looking forward to see when i fist got the pod. i need more frequent updates on the app and articles in the club house. When i was first looking at trackers and which one i wanted to get i it was in between the playr smart coach or the statsport apex, and atm idk if i made the right choice by choosing the playr over the apex. overall decent product but mediocre experience and execution, i expect more and there needs to be a update VERY soon so use the customers to have a better experiences with the playr. again i would love to see the myself vs community vs pro feature again because its a point that you guys did have and now dont and statsports do.