Cathay Pacific 4+

Cathay rules the airline apps!

Cathay’s app is truly intuitive and can handle complex check in combinations. Thank you to everyone in the tech aspect of running Cathay. Tough times but your customers will stand by you if you continue to invest through these challenging times! Keep it up.

Worst customer service ever

Cathay Pacifica just neglected their customer’s basic rights and lies to the customers. Communicating with them is a disaster and a total waste of your time because you can never get an answer from them.
I requested a trip cancellation from Cathay Pacifica this early July. However, I didn’t receive my partial refund until I called them in August. It turns out that the refund number is not correct at all. Over the last two months, I contacted them for 6 times and each time it takes me almost an hour over the phone. Their responses were always something like we would call or email you back within 48 hours which are totally lies. They never reached back to me to explain the incorrect refund at all!
You can’t trust their words.
In other ways, they don’t respect customers at all!

App is not an industry standard

Cathay Pacific lags other airlines in the functionality of their app. Very difficult to make changes and get refunds. Other airlines are automatic. But Cathay requires much additional paperwork and time to obtain a refund on such a simple matter. A the simplest mistake renders the refund application invalid. All the requested information is already in their system.

But the app is immensely better than their outsourced call center which is near useless since the agents just go on the app or website to get information.

Developer Response ,

Hi Sir/Madam,

Thank you for your feedback. We apologise for the inconvenience caused.


We will definitely consider your feedback in our future mobile app development.


We sincerely thank you for your continued support.



Best regards,
The Cathay Pacific App Team