Connecting you to meaningful people, places and experiences
The official Cathay Pacific app is your ever-present travel companion, with everything you need from booking to boarding. It’s designed for your convenience, so you can focus on what lies ahead.
DESIGNED FOR YOU
The homescreen provides a personalised and intuitive experience, giving you everything you need at your fingertips.
BOOKING MADE EASY
Conveniently book Cathay Pacific flights to over 190 destinations direct from the app, as well as enjoying exclusive mobile offers.
MANAGE YOUR BOOKING, EASILY
Check in online, grab your mobile boarding pass, ask our chatbot about baggage information or select your preferred seat or meal. During flight disruptions, manage and rebook your trip on the go and receive important flight updates.
YOUR ACCOUNT AT YOUR FINGERTIPS
The all-new profile page allows you to check your Status Points and Asia Miles all in one place and have your membership card on hand anywhere, at any time.
QUICK AND SAFE SIGN IN WITH YOUR FACE ID / TOUCH ID
Conveniently and more securely, sign in to your account using your Face ID / Touch ID with just a glance or touch.
As always, we’ve included enhancements and fixes in this update to improve your overall app experience.
We’d love to hear from you. Send us your feedback at email@example.com
Ratings and Reviews
Cathay rules the airline apps!
Cathay’s app is truly intuitive and can handle complex check in combinations. Thank you to everyone in the tech aspect of running Cathay. Tough times but your customers will stand by you if you continue to invest through these challenging times! Keep it up.
Worst customer service ever
Cathay Pacifica just neglected their customer’s basic rights and lies to the customers. Communicating with them is a disaster and a total waste of your time because you can never get an answer from them.
I requested a trip cancellation from Cathay Pacifica this early July. However, I didn’t receive my partial refund until I called them in August. It turns out that the refund number is not correct at all. Over the last two months, I contacted them for 6 times and each time it takes me almost an hour over the phone. Their responses were always something like we would call or email you back within 48 hours which are totally lies. They never reached back to me to explain the incorrect refund at all!
You can’t trust their words.
In other ways, they don’t respect customers at all!
App is not an industry standard
Cathay Pacific lags other airlines in the functionality of their app. Very difficult to make changes and get refunds. Other airlines are automatic. But Cathay requires much additional paperwork and time to obtain a refund on such a simple matter. A the simplest mistake renders the refund application invalid. All the requested information is already in their system.
But the app is immensely better than their outsourced call center which is near useless since the agents just go on the app or website to get information.
Developer Response ,
Thank you for your feedback. We apologise for the inconvenience caused.
We will definitely consider your feedback in our future mobile app development.
We sincerely thank you for your continued support.
The Cathay Pacific App Team
Data Linked to You
The following data may be collected and linked to your identity:
- Usage Data
Privacy practices may vary, for example, based on the features you use or your age. Learn More
- Cathay Pacific Airways Limited
- 302 MB
- Requires iOS 14.0 or later.
- Requires iPadOS 14.0 or later.
- iPod touch
- Requires iOS 14.0 or later.
English, Dutch, French, German, Indonesian, Italian, Japanese, Korean, Malay, Simplified Chinese, Thai, Traditional Chinese
- Age Rating
- This app may use your location even when it isn’t open, which can decrease battery life.
- © Cathay Pacific Airways Limited 2023
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