iPhone Screenshots

Description

Hi. We're Caviar. We're all about helping you get food you want. Download the app to get delivery, or order ahead with pickup. Or, honestly, you can just scroll around and look at food. But if you do decide to get food, you should use code WELCOME to get $5 off + a $0 delivery fee on your first order.* Because saving money is nice. And also, hi, welcome.


**Fun stuff you'll see in the app**

EASY-TO-SEARCH DESIGN
Use the cuisine icons to search results by food type. Or swipe through collections like $$ or Less, Healthy Enough, Staff Picks, Women-Powered, and more—to find food, fast.

HEALTHY OPTIONS
Our in-house dietitians curate collections like Healthy Enough, Vegan, Vegetarian, and more. So it's easy to eat as healthy as you want.

DASHPASS-ELIGIBLE SPOTS
We've teamed up with DoorDash to bring DashPass to Caviar, too. Get $0 delivery fees and lower service fees on eligible Caviar spots when you subscribe.

PICKUP (WITH A MAP)
Skip the fees and order ahead with pickup. Use the map to find cool spots near you.

NO-CONTACT DELIVERY
No-contact delivery is currently our default delivery method on all orders. Follow your delivery status with real-time GPS tracking and push notifications.

QUICK CUSTOMER SUPPORT
If you're having an issue with your order, our support team is just a chat away.

**Available Locations**

Boston, MA
Brooklyn, NY
Chicago, IL
Dallas, TX
Fort Worth, TX
Los Angeles, CA (including Orange County)
Manhattan, NY
Philadelphia, PA (including Greater Philadelphia)
Portland, OR
Queens, NY
Sacramento, CA
San Diego, CA
San Francisco, CA (including Bay Area)
Seattle, WA (including Eastside)
Walnut Creek, CA
Washington, D.C.

*$5 off delivery orders of $25 or more in the Caviar app, excluding taxes and fees, through December 31, 2020. Limit one use per customer.

What’s New

Version 4.9.0

- Easily filter results with the new food icons—just tap to sort.
- Save money on eligible spots with DashPass.
- Find restaurants near you with the local pickup map.

Ratings and Reviews

4.7 out of 5
72.9K Ratings

72.9K Ratings

Good64774 ,

Mixed feelings

Caviar used to be a great app. Top quality restaurants, working app, good service. But they recently merged with DoorDash which I have found to be a notoriously worse app. Since the merger, the app seemed to change and your delivery drivers are now from “Dashers”. When you order now and have an issue and try to chat Caviar sometimes their servers are down or you can’t get a hold of them. Your left to call the restaurant who may tell you your food has been ready for a half hour but DoorDash/Caviar hasn’t picked it up and is unreachable right now. Typical DoorDash problems. Although the app needs work and the DoorDash merger is disappointing. When I finally have been able to reach the company and explain various issues. Caviar does issue refunds and credits. This is a positive that some apps like UberEats or Postmates rarely provide. Caviar’s credits/refunds are close to the high level of Seamless/Grubhub. Only reason Seamless/Grubhub are better in this area is refunds and credits can be issued automatically in the app with ease if you run into issues. Caviar, as mentioned above can be difficult to reach and requires more explanation. Ultimately if the Caviar app improves the accessibility of their customer service and they continue to provide credits, I would consider changing my review back to 5 stars. On the other hand, if I keep running into these app issues or if they stop providing credits and refunds for issues I would lower the rating. I’m on the fence.

weterpest ,

Unreliable, Unhelpful

They have such a great selection of restaurants but service is SO unreliable! I have ordered maybe 5 times through them and the last three have all been really frustrating.

The last time I kept calling saying that the driver’s location on the map was not updating and the estimated delivery time kept getting pushed back. The customer service people would just read the estimated delivery time and disconnect the chat without ever reaching out to the driver. Two and a half hours after my food had been picked up and still not delivered, I finally figured out that the driver had car issues and the order was cancelled (3+ hours after being placed). This same type of situation has happened two times other times with the driver having car issues after picking up my order and getting here super late with food that has been sitting out in a car for at least an hour after being picked up, and customer service just doesn’t really do anything to figure it out or get a replacement order sent. I get that car issues happen, but three times in a row with this app isn’t a great track record considering that this has NEVER happened with competitor apps.

I was really excited when I found Caviar because of the really great selection of restaurants, but I ended up deleting my account after this last time.

anogawa ,

Horrendous customer service

I would say the app experience is superior to other delivery apps, which is a shame because the customer service is terrible.

Our expected delivery time upon ordering was 8:24 pm, which eventually got pushed back to 8:49 pm. The app notified us of the delay, which is better than other food delivery apps in which I’ve experienced delays but wasn’t notified. However, when order finally arrived, my husband noticed the delivery guy gave us the wrong order. Turns out he had given our order to the wrong person. Driver says he’ll contact support, saying they’ll probably re-deliver. I contact customer support on my own, and the rep offers a refund...okay, but at this point it’s past 9 pm and we still haven’t had dinner. I reply back saying it’s not okay. Rep blames it on me, saying that I selected that the items were missing and I preferred a refund. Except there are no options for “my driver messed up, get me a new order asap”. Eventually he offers $10. Their twitter account offers me $30, saying the restaurant is closed, which is why a re-delivery wasn’t available.

The correct response would have been to offer expedited delivery form another restaurant. At this point, I am not going to use this app again and will not recommend this app to my friends. Note to the developers: there are other food delivery apps out there, you are the new guy and you need to do more to stand out besides offer different restaurant selections.

Developer Response ,

Thanks for the feedback and I'm so sorry to hear about the issue you've experienced. We strive to provide the best experience with our support as possible, and clearly, we fell short here. Could you send us more details of your experience at trycaviar.com/contact with ATTN: Angie in the subject line? I'd be happy to help find a proper resolution.

Information

Seller
Caviar, INC.
Size
144 MB
Compatibility

Requires iOS 13.0 or later. Compatible with iPhone, iPad, and iPod touch.

Languages

English, French, Spanish

Age Rating
4+
Location
This app may use your location even when it isn't open, which can decrease battery life.
Copyright
Price
Free

Supports

  • Wallet

    Get all of your passes, tickets, cards, and more in one place.

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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