CBUS 311 4+

City of Columbus, Ohio

    • 1.7 • 35 Ratings
    • Free

iPhone Screenshots

Description

CBUS 311 is your one stop source for all non-emergency requests for City services. From reporting a pothole to request bulk trash collection, 311 is here to help you. By contacting 311 you ensure your request will reach the correct City Department as quickly as possible.

What’s New

Version 3.13.1

- User can now delete their accounts from the profile page.
- Fixed issue with viewing nearby requests filters.
- Telephone numbers on info boxes can now be clicked to initiate a call.
- Other small usability tweaks.

Ratings and Reviews

1.7 out of 5
35 Ratings

35 Ratings

ceejy87 ,

Definitely a city of Columbus app

Wouldn’t expect less than a half-baked release from this failed public-private partnership of a city. I can no longer see a heat map of requests (or see if something I wanted to report has already been reported), can’t make sense of my service request history as it looks to be put out of order in a terrible migration execution. Shows my address for bulk pickup service requests I didn’t make for my own house?? I use 311 as one of few tools available to the average resident to put pressure on slumlords trashing the neighborhood with illegal dumping and eviction cleanouts, housing in disrepair and improper trash management. This just makes it harder.

thegentlestrength ,

App finicky, not intuitive, poor service

I don’t usually write poor reviews but this app (and the folks behind it) either are incredibly poorly staffed, inexperienced UI engineers, or not interested in the needs of their users (which seems to be the whole draw of the product?)

Not always easy to use, form fill is clunky at best, and no real confirmation or trust that request is being looked at.

I requested bulk pickup three times for them to close the request around 11pm-12am the night before a pickup. There’s no way to follow up or communicate with them regarding this either. No support, no way to copy and paste requests, and even when I did call, their phone line disconnects after 5 minutes on hold. In general, this product is not usable, trustworthy, or accessible. I would contact the city about this if I could but I have a feeling they already know and aren’t interested in remedying the issue.

Ahart2001 ,

Unresponsive 80% of the time

The only thing this app is useful for is to look up trash collection days (which just links you to a website) and submitting a 311 request (usually). The app is extremely slow in any of it’s look-ups or screen refreshes.

No updates to the app in over a year, meaning that any complaints are being ignored. (Probably a waste of time writing this detailed review)

When trying to look at the status of existing requests, the app becomes unresponsive. If you let it sit for a few minutes, one or two items will get a thumbnail picture showing up (assuming the thumbnail fetch action is causing the lock-up). You cannot click into any of the items on the list for more info. The search box lets you enter an address. If you click the filter icon, nothing happens. If you click on the map view icon, nothing happens. If you pull down to refresh the page, you get the spinning wheel of death. If you navigate away from the app and come back, the wheel is there, but no longer spinning.

You are better off just bookmarking links to the City’s website than using this app.

App Privacy

The developer, City of Columbus, Ohio, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Location
  • Contact Info
  • User Content
  • Search History
  • Identifiers
  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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