Centra Mobile 4+

Bill Pay makes my life so much easier! I set up payments as soon as I get my bills and never have to worry again! Saves time from remembering passwords for all the individual websites. Absolutely love it!!

Thank you for the five-star review! We're happy to hear you enjoy using BillPay!

I was looking forward to the new update/app coming out. The old one was great, but I knew the layout could definitely look a lot better. I love the layout of the new app so much more, but now, I can hardly ever get the app to properly work for me. I have to close the app a great amount of times before I can even get it to let me view my account balances and transactions without the app freezing up on me. Sometimes it won't work no matter how many times I restart the app, and I end up having to just give up and try to check the app again later. It makes me login more than once even after I ask the app to remember my login/keep me logged in. I love the new set up and this app could be great! I also understand it's new and there's gonna be a lot of bugs. But I never had problems with transfers, checking my account balances, logging in, or anything in the old app. I don't like that I can't even simply check my account balance anymore over half the time. I hope this gets fixed soon.

I'm sorry to hear you're having issues with Centra Mobile. Please make sure your iOS is up-to-date. We're also aware of an issue with the snapshot feature on some devices. If you're using snapshot, please try disabling the feature in Settings>Snapshot. If the issues persists, please give us a call at 800-232-3642 so we can look into this for you.

They’ve recently did a complete overhaul of the app to make it look more sleek and modern. That’s fine and I think it looks really nice. The issue is that the app is junk now.

It crashes constantly and freezes up on you if you try to move within it too quickly. A simple task that would take seconds before is now a several minute ordeal after having to refresh and retry constantly, hoping this time you’ll make it to the end. It took me 10mins to do a transfer after having it crash 3 times on me through the process today alone, when before I could set a transfer up in less than 30 seconds, for example.

This overhaul added no new features as far as I’ve seen, so this is a lot of headache for the sake of aesthetics. It may have looked just a touch outdated before, but at least everything worked as expected.

I'm sorry to hear you're having issues with the app freezing. We are currently troubleshooting intermittent issues with the snapshot feature. If you have this feature enabled, please try turning it off for now in Settings>Snapshot. Please give us a call at 800-232-3642 if the issue persists. The new features in digital banking include card management, adding non-Centra accounts, improved financial wellness features, and more.