Central App: 6.6 Sale 4+

My fiancée is in Thailand and due to Covid we have not been able to see each other for several months. I was always able to purchase items for her on Central with my Visa card. I am in the US. Recently you changed something about your payment API and any card I use will fail. In fact it doesn’t even post. If it was a payment decline I would get notice from my card company. I think the way you process the card it is using the shipping address and trying to verify that as the billing address. If that is the case you need to add the option to add billing address as part of the card payment information. You also should add more secure payment options like PayPal or Apple Pay.

Hello, Thank you for taking the time to write us feedback regarding your payment problem. We are sorry to know that you were not able to purchase items for your fiancée recently. I will bring this one to check with our team and appreciate if you have any screenshot of the fail payment on the website so we can investigate further to appsupport@central.co.th. We are also working to add more payment options.

Cannot use my credit card from Singapore. Why not? Card works, even called my card company. Just keep getting error message. I saw that someone else complaint about this 2 years ago. Same problem still today. I was also supposed to get gifts with my purchases but received nothing and when I tried to reach out to customer service, no English speaking staff on chat or telephone. If I am lucky they reply by email days later. They wrote to me that I have to send in screenshot of my purchase where it shows that I supposed to get gifts. WHAT? Never heard anything so stupid!!!
Why can they not look at my order number and look up what gifts were offered during the period of my purchase? Basically because it’s too much work for them. Also one item I received is not what I have ordered. I am trying to return it and another nightmare begins. I am trying to get the return label, I tried online no label and have written to get help. Still no luck. Overall a terrible experience buying online.

Don’t expect too much chance of getting gifts with purchase which is still offered online/ in store today. I could return the whole order but to get the return label will be another nightmare. In the future, I just walk in to Emporium and buy what I need and get my gifts with purchase instead. Rubbish app, rubbish online customer service. if I could give no star I would.

We truly apologize for any inconvenience caused. In this case, we are committed to continuous improvement in terms of our app and service. Should you have any inquiries or concerns regarding our app, please do not hesitate to inform us of your information and inquiry via Email: appsupport@central.co.th

I Have a shopping bag that I can not get rid of. I have tried trying to remove each item, putting item number to 0and trying to remove, moving to wish list and getting rid of. I have deleted
My history, my web data, the app and restoring, rebooting my iPhone, and many more things. Each time I re-enter the application the items in the shopping cart are still there.

We sincerely apologize for any inconvenience caused. We truly appreciate your valuable feedback that we will pass to the relevant team for further improvement. However, if you experience any app issues, please do not hesitate to contact us via Email: appsupport@central.co.th