Char-Broil SmartChef Grill 4+

I couldn’t get it to work on my own. After chatting with customer service, it worked to my delight! Here are a few tips:
1) do not use 5G network
2) disable WiFi assist on phone
3) when it seems like you can’t find the DADO connection in your WiFi settings, go in the app and click on settings, it should prompt a notification to update the firmware. Must do! Disable Bluetooth during this process.
4) disable the “demo” mode of the app
5) limit the amount of phones trying to connect or could connect.

I did all these things and it worked for me. Curious to see if all the technology will last being stored outside. Fingers crossed!

I received this grill as a Christmas gift. I opened it to find that it was broken out of the box. I called Customer Support and they promptly shipped me a new part - that was also broken. I was sent the same part (after being on back order) and finally able to fire up the grill. The app is worthless and does not connect. I turned off WiFi Assist as indicated in other posts. After 3 hours of working and trying to get the grill to connect - it never did. Wasted almost 5 months and 15+ hours on this grill. End the end - absolute garbage!!!!!

I literally invested hours trying to get this thing to work including quality time with their “support team” (clueless). Sometimes the app connects but most of the time it doesn’t. Connecting to Wi-Fi is not rocket science and I can’t believe the developers and charbroil haven’t come up with a solution to this issue that has been over a year now. The grill works well once you figure out how to use it without the app but not a good investment overall. Extremely disappointing!