ChargePoint‪®‬ ٤+

In an age where you call an 800 number for technical support and after a series of frustrating calling tree delays only to speak to someone who is at best clearly reading from a trouble shoot manual and putting you on hold with any even vaguely difficult question… they are doing their best… realize that the company that really put you there is the same one you paid for their service and hardware… Now comes Charge Point, a company representing a vital part of the technology of electric vehicles … the future, a cleaner more possible planet… with a reliable product and consistently high quality customer support around the clock… I’ve never waiting more than 2.5 minutes to be connected to someone I could understand and had the correct solution… if I ever experience anything less, I will let you know… we all deserve it… it is our planet the one we borrowed from our grandchildren.

Thank you for your review. It’s always a pleasure to receive nice comments — it means we’re heading down the right road. Our support team works hard to be there for drivers like you, and we’re so glad you’ve had a positive experience. Charge on, Team ChargePoint

This app does the job but it takes some work to find the best stations. The filters help do the job. Suggestions: 1) Please make it possible to add photos of stations from the photo library not just the camera. 2) The map view showing stations is not intuitive. Keep the clustered groups together at a higher zoom level. Also, make the pay/free symbols obviously different. Maybe display the $/kWh directly on the map. Maybe a separate display for parking fees since many spots also charge parking with charging or as idle time after a limit. 3) Please update the vehicle list with 2022 vehicles or just phase that part out since most people know how much capacity they have. 4) Please display on the map when a station is splitting a charge between two vehicles as this is quite common. A display in the usage chart of how often both are occupied vs only one would be helpful. 5) How about a metric for station reliability? % chance of in-service or something similar. Reliability is a major issue on the ChargePoint network (and EV stations in general). People just want to know how long it will take to charge and how much it will cost. Thanks and keep up the good work.

Thank you for the feedback on the map improvements and station photos. We’re always looking for ways to improve our app and overall charging experience. We’ve let the team know that some vehicles might be missing from the vehicle list. As we don’t own the stations on our network, when a station issue is reported to our support team, we work with the station owner to get it fixed as soon as possible. Charge on, Team ChargePoint

I use the ChargePoint app mostly to support my ChargePoint Home Flex L2 EVSE at my home. While the app is decent, it has seen few functionality enhancements in the last year, and there are a couple features it should have by now:

1- Ability to schedule more than a single “weekday” and single “weekend” on/off. At minimum it should support specific days and multiple on/off events per day. In our world of hybrid and non-9-to-5 work schedules, this limitation is baffling.

2- More analytics and ability to look into charging sessions and curves. My VW ID.4 has some issues of its own with regards to scheduled charging, and it would be so helpful to drill into the line chart or look at underlying details. Clearly the data is being captured, so please let us see it! In terms of support for public ChargePoint charging stations, it is all still a bit finicky — but such is the state of electric vehicle charging everywhere. I wish things would just work, like our experience with getting gasoline, but I am sure eventually it will. Lots of complexities here, most of which are not on ChargePoint. My earlier commentary on the Home Flex items, however, are entirely ChargePoint’s responsibility.

Thank you for the feedback on our scheduled charging feature for home and the suggestion to add more analytics around charging sessions. We’re always looking for ways to improve our app and overall charging experience. We’ve passed along your feedback to the team. Charge on, Team ChargePoint