Chase Mobile®: Bank & Invest 4+

I have been banking with Chase for years now and I love it! Best experience I have ever had and don’t get me started on why. The in person experience is amazing, easy, and welcoming. The app is easy to navigate and has so many ways of tracking budgeting and how much you spend on what. Thanks to having the app I have been able to see how much I spend on things I don’t need and how much I can use that “fun” money, that I though prior to the app, was “fun” money, and use it for necessities! Before I had a look at those aspects, I couldn’t be trusted with money. Now I’m able to spend stress free!! The financing aspect is perfect! My husband has a new car and we are both pleased with payments!

!!!!!!I am however trying to not pick up my phone as much anymore and I could totally see me using an Apple Watch Chase app! Sometimes I have my phone at the bottom of my purse and we all know how that goes😂. I would love my watch to notify me on a confirmed transaction with the amount and be able to check my accounts without fishing for my phone. Please consider the idea of an app for the Watch! It would be so useful! Either install an app or just send notification to the Watch about the transactions with the amount.

I have found this app to be easy to use, and it appears to be accessible with screen readers. I have only come across a slight challenge that may make this app difficult to use for blind users. When you use the app to sign up for online banking, you are only given a five or ten minute session before your progress is lost. For a blind user, this is not enough time for card activation because we can't read the card number, meaning that we need to use a special software to scan the card and read the number aloud so we can type it. This process alone took me long enough to time out my session so when I finished typing the number my progress was lost. People who are blind simply can't read and type as fast as sighted people, so these sessions are not long enough. I understand that this is for security, but to make this app more accessible, I recommend thirty minute sessions. If this is not possible, another option would be to add an option to the session time out screen saying user is still there. Instead of just telling you the session will time out in one minute, it could ask if you are still there and if the user does not answer within a certain time it will automatically log off. I thank anyone who has read and considered this feedback, as well as any developers who could work to implement it.

I was a chase credit card customer and the app was always fine for what I needed. We’re currently going through the home loan process and your app is embarrassingly terrible. I can’t believe such a large bank has an app that can’t render on an iPhone. For two or three weeks we had someone listed in the app as part of our loan team and it wasn’t the correct rep. We kept reaching out to him with no response, come to find out that we got put with a different rep but the app doesn’t update that detail into the loan moves into a new status. What?! The screens are all tiny and you can’t zoom in!! You can’t download the documents from your phone either. You also can’t go into the mortgage portal and open a document and try to go back and do something. The app signs you out instantly. The reps even mentioned how terrible it was. Anytime I use the app to look for tasks I have to close the app and re log in multiple times. The message your team function is completely useless. Our rep told us she doesn’t get a notice when we message through that method and to email her instead. Why the heck even put it there?! We also have been asked repeatedly to upload the same information over and over. According to the rep, they have tons of issues seeing our documents and they get “lost”. How reassuring. It’s only the biggest purchase I’ve ever made and all of my personal information. Y’all need to fix these issues. This app is bad.