CheapOair: Cheap Flight Deals 4+

Problem not solve

I love booking here till I had an issue just two weeks ago. I was booking a one way ticket for my daughter and the agent told me it’s better to booked two way even though she won’t use the other way ticket it’s cheaper he said so I did what he told me then when I went to the airport to pick up my daughter they told me that the ticket will be canceled because my daughter is ng with me yet, no one told me that will happen so I was furious and called them and that’s what they told me the same thing so here I was waiting for my flight at the airport and arguing with the agent and she told me that I have to buy another ticket for my daughter so I didn’t have a choice but to get another ticket and she told me that they’ll review the problem and will get a refund from them. Till now didn’t here anything from them. I’ve been using this website for awhile and love it now I don’t even know if I should trust them again. I bought so many tickets from them coz it was easy now no clue if I still use it. I was really disappointed after that plus not hearing from them.

개발자 답변 ,

Thanks for the review! We're sorry for the inconvenience and we're happy to look into your issues. To share your concerns please contact iphone_feedback@cheapoair.com. Happy Travels!

Such a scam

After saving for a trip to Arizona and Mexico for 3 years, me and my family were excited for our trip and happy that we got a good deal from this website. This ended when we got to the airport and found out that there was no record of our flight and that a flight going to the city we were going to has not existed for more than 6 months. In shock, we tried to call customer service. We have currently been on hold with them for more than 3 hours. A man picked up, said he could not help us, put us back on hold and that is where we are now. When we talked to the management of the airport they informed us that they have no affiliation to this app and that what they do is often sell regular priced. When we finally got put through, they took an extra 30 minuets to pull up our “itinerary” that we already told them does not exist. We had booked activities in Arizona and because of our non-existent flight were not able to attend them. Altogether, we wasted over 3000 dollars on these flights and don’t even know if we can go to Mexico and if that flight doesn’t exist too. I you account the activities and hotel we would not use, it is actually so much more. I recommend using any other service or just buying through the actual airline. This whole experience has been extremely stressful and heartbreaking for us because we worked so hard for this vacation and we might have just been completely robbed by this fake company that might just be a scam.

개발자 답변 ,

Hi there, We're sorry to hear that! We understand that this must be frustrating and we're always working towards making the app even better for awesome customers, like you. Please email us at feedback@cheapoair.com with some specifics about the issues and your booking details, and we'll look into this right away! Thanks again for the review, we appreciate your feedback!

Car Rental

I made my reservation for the flight to Guadalajara with this company, and I decided to rent a car with them directly so as not to have surprises and hidden charges in Guadalajara, I spoke with an agent to make the reservation and I asked him all the questions and he assured me that there were no I would have to pay nothing more and there were no hidden charges and when I arrived to pick up my car at the agency in Guadalajara my surprise was that they were charging me $800 dollars more for an insurance that the agent never mentioned to me although I let him know several times that They told me if I would have to pay something more, when I realized I immediately called CheapOair and they distanced themselves from everything and told me that they would not open returns to which I told them that it was not fair since they had told me something else, I told them that they charge the calls and that I was not lying, they told me that they would call from 24 to 72 hours and after almost 2 weeks they never did, they never called me, I called them more than 10 times and they only transferred the call to me one place to another and they tell me the same thing, they are not responsible for what their agents say, it is a fraud or scam. I don't recommend it at all.