Checkers & Rally's Rewards 4+

I’ve stopped at this Rally’s three times in three weeks. I finally joined the app so I wouldn’t have to dig for change and I wouldn’t have to wait long. I ordered my hotdog at 12:12 and was told it would be ready at 2:17. While standing at the window, I saw a beehive of activity behind the glass. Two cars rode through drive-through, receiving large, two bag orders each while I continue to stand at the window for my single hotdog. a hotdog. No customization. It finally arrived at 12:29, delivered by a young man who had seen me and told me he would be right with me five minutes prior. He didn’t even have to ask… He knew who I was. He opened the window and handed me my bag. I admit I was snarky when I said to him, oh! Is this my cold hotdog? He chuckled and nodded yes as he closed the window. The dogs are delicious. That’s why I keep coming back. however... This is far from the first time it’s happened here.
I have a feeling this will fall on deaf ears, but oh well, it can’t hurt to say something.

I’ve ordered from the Checkers app several times in the past. For the most part, I’ve had good experiences. The past two, however, have not been. A couple of weeks ago, I had a reward for a free cheesecake sundae. I added it to my mobile order. At the ordering board, I was told to pull to the window. At the window, I was handed my order minus the sundae. Very rudely, the lady said their ice cream machine was down so they took it off my order and I’d be refunded. I was never offered a substitute. I also never received the refund (new reward). Just now I ordered again from checkers. This time I used a free milkshake reward with my food order. Once again I was very rudely told my milkshake was taken off the order because the ice cream machine was down. I wasn’t offered a substitute and told if I wanted a drink, I’d have to pay for it. I explained that it was a reward and that I didn’t get my reward back the last time. I handed my food order back to the lady and asked for a refund. They said I’d have to cancel the order in the mobile app because they couldn’t do it. I then went to cancel my order, but couldn’t. I was charged and it was in my order history. Maybe other locations are better, but I’d avoid the Tifton, GA location.

I was in Radcliff, Kentucky did the whole mobile order thing which should make me “skip the line” and went through the right lane to obtain the food first I was told to drive to the other lane which is only for DoorDash or online delivery orders , waited 25 mins just to get to the other window again just to be told my food was given out to the car in front of me which was an actual DoorDasher… THEY WERE NOT BUSY btw I got there at 12 am left at 1:15am still don’t get my order correct nor did they ask me to refund my order because if the long ahh wait the manager wouldn’t even speak to me directly kept having the kid that had no idea what they’re doing to continue to talk to me … at the end of the time me being there I am had to demand and tell them my order had two drinks on it and allow them as well to have my phone to see what I ordered. They really need to get it together ASAP! Very much drug users if they can’t work a simple drive through like rally’s… will be talking to corporate about this I was discriminated against because I’m young they thought it don’t matter she can wait and that’s not okay. For anyone to deal with none the less a person on break at work.